Fresher Customer Care Jobs – Premium Service Banking (PSB) Officer at Standard Chartered Bank (Stanchart)

Organisation: Standard Chartered
Bank (Stanchart)
Duty Station:  Kampala, Uganda
About Stanchart:
Chartered PLC is a British multinational banking and financial services company
headquartered in Hong Kong, China. It operates a network of over 1,700 branches
and outlets (including subsidiaries, associates and joint ventures) across more
than 70 countries and employs around 87,000 people. It is a universal bank with
operations in consumer, corporate and institutional banking, and treasury
services. Despite its UK base, it does not conduct retail banking in the UK,
and around 90% of its profits come from Africa, United Kingdom, United States
and the Middle East. Standard Chartered Bank Uganda is the longest established
international bank in the country; the first branch was opened in August 1912.
We had 11 branches up to 1972 and retained only one branch during the
turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative
Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11
branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank
Uganda has 29 ATMs and over 600 staff.
Key Duties and Responsibilities: 
Responsible for the day to day running of the
Premium Service Banking Unit (PSB)
In charge of preparing courier bags with customers’
statements and daily transactions from the Bank e.g. cheque books, drafts etc.
Receive customers’ instructions in sealed and secure
bags from the authorized courier service provider and send transactions to
Branch for processing.
Ensure customers’ transactions are processed same
Acknowledge receipt by stamping and returning copy
to client and verifying signatures before taking for processing.
Always ensure that customers who bring in Cash in
Transit requests are handled in time.
The incumbent will maintain an effective daily
system for monitoring customer’s transaction specifically on request by client.
Receive and process customers’ cheque deposits.
Be accountable for PSB Application Forms and
stationery etc.
Quickly respond to PSB customer enquiries/complaints
where applicable specifically the walk in clients and send to Customer Service
Group for booking in the complaint management system.
Ensure compliance with; Controls and Procedures on
signature verification to address Money Laundering Prevention and Compliance
Risk; Guidelines for the submission of Suspicious Activity Reports’ “issued by
Head Legal & Compliance/Country Money Laundering Officer.
Qualifications, Skills and
The ideal candidate for the Premium Service Banking (PSB)
Officer placement should hold a good Bachelor’s Degree.
Detailed working knowledge of Premium Service
Banking products, Operational procedures and policies is an added advantage.
Good customer relations skills
Tactful with excellent interpersonal skills.
Keen attention for detail and keenness to maintain
high standards of service.
Ability to serve many clients in the shortest time
possible with minimal errors.
How to Apply:
All suitably qualified candidates should send their
applications by clicking on this link.
Please upload
the following in your application; an updated CV / resume (PDF or Word Format)
which should include your contact information and three work related references
and a one page statement describing your suitability for the role should be
Deadline: 10th September 2015

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