Customer Service Officer Jobs – True North Consult Limited

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Organisation: True North
Consult Limited
Duty Station: Kampala, Uganda
About US:
TrueNorth is a people management consultancy in Uganda that is run by
qualified Human Resource Management Professionals and they would like to
recruit for a valuable client in the Food/Beverage/Restaurant Service industry.
Key Duties and Responsibilities: 
·        
The incumbent will mainly ensure that all client
orders are processed on-time.
·        
Responsible for processing all client orders for new
company formations.
·        
Offer technical support to clients regarding the
preparation and provision of their documents.
·        
Cordially answer all incoming customer queries in a
professional and efficient manner.
·        
Educate the customer on our product range.
·        
Provide a variety of product related solutions to
clients and provide product
·        
Receive and process orders on behalf of customers in
an efficient and accurate manner, as well as providing order status updates.
·        
Build and strengthen working relationships with our
customers and demonstrate how we can add value to their business.
·        
Identify potential customer needs/ opportunities to
grow our business.
·        
Follow up on dispatch of client orders
·        
Quickly respond to customer emails in a professional
manner.
·        
Provide timely technical support and advice for
customers and refer to Team Leader to determine if query is to be redirected to
Star Cafe if outside level of team’s expertise.
·        
Create and maintain records in database as well as
reports.
·        
Miscellaneous administration tasks and attend
regular team meetings.
Qualifications, Skills and
Experience: 
·        
The ideal candidate should preferably hold a
bachelor’s degree in a business administration or related field
·        
A minimum of two years’ experience in FMCGs
How to Apply: 
All suitably
qualified and interested candidates are encouraged to send updated CVs and
application letters to: jobs@truenorthafrica.com and clearly indicate the job
applied for in the subject. The applications should not exceed 2MB. Only
Shortlisted applicants shall be contacted
Deadline: 28th August 2015

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