Personal Bankers (Several Entry Level Customer Service Jobs) – Stanbic Bank

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Organisation: Stanbic
Bank
Duty Station:  Mbarara, Uganda
Job ID: 11341
About US:
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Personal
Bankers will support Stanbic Bank in managing all new and existing customer
relationships by identifying and fulfilling their needs while managing the
risks associated with new accounts, mandates and specimen signatures
Key Duties and Responsibilities: 
1.
Customer Service:
·        
Adhere to the service standards and provide
excellent customer service
·        
In charge of identifying customer needs and match
them with appropriate banking solutions
·        
Fully inform customers of their rights and
obligations to the bank as per the Consumer Protection Guidelines (including
but not limited to product pricing, facilities terms, conditions and
transactional fees)
·        
Personal Bankers will be responsible for collecting
account opening documents and submit them to the Account Analyst for account
opening as per laid down procedures
·        
Receive and verify account transfer and amendment
documents and submit them to the Account Analyst for processing as per laid
down procedures
·        
The Personal Bankers will receive and process loan
documents within agreed timelines and as per laid down procedures
·        
Explain credit loan facility options and qualifying
criteria to customers; and support customers in the completion of credit
application information requirements
·        
In charge of handling account opening and loan
processing  queries and complaints as per
laid down process and procedures
·        
Notify customers regarding the approval/decline of
credit loan facilities, keep customers informed throughout the process and
advise the customer of alternative options in case of a decline
2.
Sales:
·        
Adhere to the Sales High 5 standards
·        
Meet sales budgets and targets
·        
The Personal Bankers will also be preparing and
implementing weekly sales activity plans (i.e. customer visits, banking days)
and provide timely related reports
·        
Actively participate fully in sales campaigns and
activations
·        
In charge of cross sell banking products to our
existing customers
·        
Identify migration opportunities and sell
appropriate products or services accordingly
3.
Risk and Control:
·        
Adhere to the KYC policies and guidelines for both
account opening and loan origination documents
·        
Manage credit and operational risk in account
opening and loan processing as per laid down procedures
4.
Others:  May be assigned
other related duties by the Line manager
Qualifications, Skills and
Experience: 
·        
The ideal candidate for the Stanbic Bank Personal Banker
jobs should preferably hold  a Bachelor’s
degree in Business Studies or a related field from a recognized university
·        
A minimum of two years branch banking experience
·        
Prior experience in customer service is mandatory
·        
Previous sales experience
·        
Good working knowledge of the Personal Banking value
proposition
·        
Sound knowledge of bank products/services
·        
Sound knowledge of the bank’s policies and
procedures relating to all areas under his/her control
·        
Working knowledge of Service standards
·        
Working knowledge of the Core banking system
·        
Knowledge of the risk management and credit
principles
·        
Good knowledge of bank policy regarding product
criteria, pricing, charges and interest rates
·        
Detailed understanding of financial statements
·        
Working knowledge of competitor products and
services
How to Apply:
All candidates
who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in
the aforementioned capacity are encouraged to Apply Online by visiting Link
below.
Deadline: 24th July, 2015
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