Personal Bankers (Several Entry Level Customer Service Jobs) – Stanbic Bank

Organisation: Stanbic
Duty Station:  Mbarara, Uganda
Job ID: 11341
About US:
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Personal
Bankers will support Stanbic Bank in managing all new and existing customer
relationships by identifying and fulfilling their needs while managing the
risks associated with new accounts, mandates and specimen signatures
Key Duties and Responsibilities: 
Customer Service:
Adhere to the service standards and provide
excellent customer service
In charge of identifying customer needs and match
them with appropriate banking solutions
Fully inform customers of their rights and
obligations to the bank as per the Consumer Protection Guidelines (including
but not limited to product pricing, facilities terms, conditions and
transactional fees)
Personal Bankers will be responsible for collecting
account opening documents and submit them to the Account Analyst for account
opening as per laid down procedures
Receive and verify account transfer and amendment
documents and submit them to the Account Analyst for processing as per laid
down procedures
The Personal Bankers will receive and process loan
documents within agreed timelines and as per laid down procedures
Explain credit loan facility options and qualifying
criteria to customers; and support customers in the completion of credit
application information requirements
In charge of handling account opening and loan
processing  queries and complaints as per
laid down process and procedures
Notify customers regarding the approval/decline of
credit loan facilities, keep customers informed throughout the process and
advise the customer of alternative options in case of a decline
Adhere to the Sales High 5 standards
Meet sales budgets and targets
The Personal Bankers will also be preparing and
implementing weekly sales activity plans (i.e. customer visits, banking days)
and provide timely related reports
Actively participate fully in sales campaigns and
In charge of cross sell banking products to our
existing customers
Identify migration opportunities and sell
appropriate products or services accordingly
Risk and Control:
Adhere to the KYC policies and guidelines for both
account opening and loan origination documents
Manage credit and operational risk in account
opening and loan processing as per laid down procedures
May be assigned
other related duties by the Line manager
Qualifications, Skills and
The ideal candidate for the Stanbic Bank Personal Banker
jobs should preferably hold  a Bachelor’s
degree in Business Studies or a related field from a recognized university
A minimum of two years branch banking experience
Prior experience in customer service is mandatory
Previous sales experience
Good working knowledge of the Personal Banking value
Sound knowledge of bank products/services
Sound knowledge of the bank’s policies and
procedures relating to all areas under his/her control
Working knowledge of Service standards
Working knowledge of the Core banking system
Knowledge of the risk management and credit
Good knowledge of bank policy regarding product
criteria, pricing, charges and interest rates
Detailed understanding of financial statements
Working knowledge of competitor products and
How to Apply:
All candidates
who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in
the aforementioned capacity are encouraged to Apply Online by visiting Link
Deadline: 24th July, 2015
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