Head of Relationship Management Career Opportunity – Dfcu Bank

Organisation: Dfcu Bank
Duty Station:  Kampala, Uganda
About Dfcu:
Dfcu bank is a fast growing
commercial bank offering a variety of innovative products and services. DFCU
Limited was started by the Commonwealth Development Corporation (CDC) of the
United Kingdom and the Government of Uganda through the Uganda Development
Corporation (UDC) under the name of Development Finance Company of Uganda
Limited. Later restructuring brought in DEG (of Germany) and International
Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25%
stake in the company. Its objective was to support long-term development
projects whose financing needs and risk did not appeal to the then existing
financial commercial lending institutions.
Job Summary: The Head of
Relationship Management will be in charge of managing a team of Relationship
Managers to grow new business and share of wallet across the portfolios managed
while maintaining existing client relationships. The incumbent will leverage, optimise
resources, business and operational risk and market potential to maximise
business growth, retention and profitability.
Key Duties and Responsibilities:  
  • Formulate,
    drive, measure and manage the implementation of a Relationship Management-
    performance strategy for the Bank’s target market to grow new business and
    share of wallet across the relationships and portfolios managed while
    maintaining the existing customers and promoting a quality portfolio.
  • Offer
    technical support, promote, sell and structure a wide and diverse range of
    financial solutions customised to best meet the financial needs of high
    value commercial customers.
  • Ensure
    the timely provision of excellent customer service, the delivery of
    service standards and turnaround times within the Relationship Management
    team together and in collaboration with internal business partners in line
    with the commercial value proposition and customer retention requirements.
  • In
    charge of preparing financial budgets and forecasts in line with strategic
    objectives, business/operational risk, socio-political and economic market
    forces implement and enforce the pricing matrix.
  • Proactively
    manage and maintain a quality asset portfolio in line with the credit
    policies and within the targeted portfolio at Risk ratios.
  • Regular
    review and reporting on portfolio performance to ensure regular monitoring
    and compliance
  • Keenly
    track and manage the performance contribution of staff i.e.
    objective/target setting, monitoring and evaluations within timely manner.
  • Steer
    talent management amongst the team by creating and implementing a platform
    for growth, mentoring and development
  • Perform
    a strong coaching role and provide other training support to the
    Relationship Management team within the department.
Qualifications, Skills and Experience:  
  • The
    ideal candidate should preferably hold a Master’s degree in Business
    Administration or equivalent
  • A minimum
    of seven years’ experience with high value commercial clients in a commercial/
    corporate banking environment
  • Strong
    leadership and interpersonal skills (team player, good communication and
    time management skills)
  • Good
    credit analysis and due diligence skills
  • Exceptional
    client relationship management skills
  • Detailed
    knowledge and understanding of risk management and mitigation techniques
  • Good
    knowledge of general commercial banking practices, guidelines, policies
    and procedures.
  • Excellent
    negotiation and conflict management skills to create a cooperative and collaborative
    working environment
  • Comprehensive
    knowledge and understanding of managing the local market sales and understanding
    of different industry sectors and sector specific risk profiles and
    trends.
  • Understanding
    of varied product solutions required within the bank’s customer base and ability
    to recommend new products for development in relation to customer feedback
    received through Relationship Management
  • Detailed
    knowledge of multi-level products available to commercial customers and
    pricing structures
  • Working
    knowledge of social & environment issues/skills
How to Apply:
All candidates who so wish to
join the banking sector in the aforementioned capacity are encouraged to send
their applications with detailed CVs including present position and copies of
relevant professional/academic certificates to: Vacanciesbank@dfcugroup.com
Deadline: Tuesday, 4th August 2015
NB:
Therefore, if you do not hear from us by Tuesday, 18th August 2015, consider
your application unsuccessful
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Visit https://www.theugandanjobline.com
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