Fresher IT Jobs – Cloud Services Support Engineer at Telecom Company

  Information Technology (IT) and Data Jobs in Uganda, Uncategorized



Organisation: Telecom
Company
Duty
Station: Kampala, Uganda
About
NFT:
NFT Consult, a leading HR Consultancy firm, seeks to recruit for its
valuable client, a Telecom company. NFT
Human Resource Solutions are customer tailored per industry requirements and
are geared towards increased cost savings, process improvement leading to
improved efficiency and effectiveness yet simultaneously strengthening quality
and control of resources.
Job Summary:  The Cloud
Services Support Engineer will offer timely support for the company’s Cloud
Services for staff and customers and ensure that the service performs optimally
and operates efficiently, and that the customers are satisfied with the service
thus enhances cloud services uptake
Key Duties and Responsibilities:  
  • Offer
    second line support to customer services for the company’s Cloud services
  • Support
    customers to get up and running once they have signed up to the services
  • Provide
    basic training to staff and customers on the company’s Cloud services
  • Quickly
    resolve all Cloud service calls and incidents
  • Regularly
    interact with vendor support at the technical level when needed
  • Increase awareness of the company’s Clouds Products and service within the
    enterprise space
Key Performance Indicators:
  • Targets
    are all met with no deviations.
  • Activity
    schedules are used for planning.
  • Appointments
    are recorded for future follow up.
  • Comprehensive
    weekly, monthly and quarterly reports are prepared and key issues followed
    up.
  • All
    appointments are well documented in the sales management account database.
  • Smooth
    coordination between the company and the Customers through the SME sales
    Manager.
Qualifications, Skills and Experience:  
  • The
    ideal candidate should preferably hold a Bachelor of Science degree,
    preferably in mathematics or computer science or equivalent.
  • At
    least a year’s experience in a technical capacity preferably with
    experience supporting customers.
  • A year’s
    experience in a technical capacity preferably with experience supporting
    customers
  • Possession
    of Microsoft systems engineer certification is an added advantage.
  • Able
    to operate in a performance driven environment.
  • Must
    be analytical and decisive with technical troubleshooting experience.
  • The
    applicant must hold a valid driver’s license and be willing and able to
    drive to the customer premises.
  • Possess
    a valid driving permit with minimum of 1 year experience.
  • Good
    knowledge in Computer packages
  • Report
    writing and project planning/management
  • Excellent
    Oral and written Communication Skills
  • Verifiable
    track record of success
  • Strong
    commitment to Integrity, follow through and Customer orientation
  • Must
    have pleasing Customer Centric personality
  • Age: Below 35 years old.
How to Apply: 
All suitably qualified candidates should visit the web link below and
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.

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