Fresher IT Jobs – Cloud Services Support Engineer at Telecom Company

Organisation: Telecom Company
Duty Station: Kampala, Uganda

About NFT:
NFT Consult, a leading HR Consultancy firm, seeks to recruit for its valuable client, a Telecom company. NFT Human Resource Solutions are customer tailored per industry requirements and are geared towards increased cost savings, process improvement leading to improved efficiency and effectiveness yet simultaneously strengthening quality and control of resources.

Job Summary:  The Cloud Services Support Engineer will offer timely support for the company’s Cloud Services for staff and customers and ensure that the service performs optimally and operates efficiently, and that the customers are satisfied with the service thus enhances cloud services uptake

Key Duties and Responsibilities:  
  • Offer second line support to customer services for the company’s Cloud services
  • Support customers to get up and running once they have signed up to the services
  • Provide basic training to staff and customers on the company’s Cloud services
  • Quickly resolve all Cloud service calls and incidents
  • Regularly interact with vendor support at the technical level when needed
  • Increase awareness of the company’s Clouds Products and service within the enterprise space

Key Performance Indicators:
  • Targets are all met with no deviations.
  • Activity schedules are used for planning.
  • Appointments are recorded for future follow up.
  • Comprehensive weekly, monthly and quarterly reports are prepared and key issues followed up.
  • All appointments are well documented in the sales management account database.
  • Smooth coordination between the company and the Customers through the SME sales Manager.

Qualifications, Skills and Experience:  
  • The ideal candidate should preferably hold a Bachelor of Science degree, preferably in mathematics or computer science or equivalent.
  • At least a year’s experience in a technical capacity preferably with experience supporting customers.
  • A year’s experience in a technical capacity preferably with experience supporting customers
  • Possession of Microsoft systems engineer certification is an added advantage.
  • Able to operate in a performance driven environment.
  • Must be analytical and decisive with technical troubleshooting experience.
  • The applicant must hold a valid driver’s license and be willing and able to drive to the customer premises.
  • Possess a valid driving permit with minimum of 1 year experience.
  • Good knowledge in Computer packages
  • Report writing and project planning/management
  • Excellent Oral and written Communication Skills
  • Verifiable track record of success
  • Strong commitment to Integrity, follow through and Customer orientation
  • Must have pleasing Customer Centric personality
  • Age: Below 35 years old.

How to Apply: 
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.

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