Entry Level Airtel Jobs – Franchise Supervisor

Job Title:    Franchise Supervisor
Organisation: Airtel
Duty Station: Kampala,
About Airtel:
Airtel was
launched in Uganda in 1995 and is Uganda’s most innovative mobile phone
operator, which has introduced many “firsts” in the telecommunication sector
such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated
customer care, One rate to all networks, Fax and Data, Call forwarding, Per
second billing, Freedom Forever and Mobile Top up.  Airtel in Uganda is a great success story in
Uganda. Our customer base has grown tremendously – so has our coverage – and
our service quality is unsurpassed in the market.
Key Duties and Responsibilities: 
In charge of ensuring excellent and efficient
service delivery at the shop aligned to Airtel service standards.
Set and drive quality standards in franchisee shops
Carry out periodic customer satisfaction surveys.
Instill remedial actions in instances service levels
fall below the set standard.
Receive and respond to escalated queries and
complaints from CSAs; where necessary refer these to the relevant departments
and follow up to ensure speedy resolution.
Receive communication on new products and services
and cascade to the CSA’s effectively.
Provide timely feedback to the CSAs to enable them
to communicate with the customers.
Identify training gaps and recommend trainings to
ensure that they are closed.
Set clear processes to manage customer experience
and ensure that they are adhered to.
Make recommendations to management in terms of sales
and service improvements.
Responsible for communication of standard rules and
operational guidelines.
In charge of developing, communicating and enforcing
stock holding procedures.
Ensure franchisee management manages stock levels to
avoid stock outs.
Actively monitor the franchised shops stocks/
product availability and variety.
Responsible for monitoring and ensuring proper
branding in franchisee shops.
Identify and highlight any security gaps for
immediate closure.
Provide on job training to staff.
Monitor and highlight any staff disciplinary issues.
Align own shop best practices in the franchisee
outlet.( Opening/Closing  hours, name
tags and uniforms, tidy work environment etc).
Follow up on system downtimes for speedy resolution.
Qualifications, Skills and
The Franchise Supervisor should hold a Bachelor’s
degree in a business related field.
At least three years’ experience in sales with two years
in sales management.
Experience in retailing/retail management.
Working knowledge of the telecommunications industry
or FMCG environment.
Detailed knowledge of channel and direct sales.
Ability to communicate effectively in English both
orally and wriiten.
Able to operate in a performance driven
Culturally aware.
How to Apply:
All suitably qualified candidates should send their
applications by clicking on this link.
Please upload
the following in your application; an updated CV / resume (PDF or Word Format)
which should include your contact information and three work related references
and a one page statement describing your suitability for the role should be
Deadline: 14th August 2015

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