Entry Level Admin Jobs – Front Desk Officer at Airtel

Job Title:    Front Desk Officer
Organisation: Airtel
Duty Station: Kampala,
Uganda
About Airtel:
Airtel was
launched in Uganda in 1995 and is Uganda’s most innovative mobile phone
operator, which has introduced many “firsts” in the telecommunication sector
such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated
customer care, One rate to all networks, Fax and Data, Call forwarding, Per
second billing, Freedom Forever and Mobile Top up.  Airtel in Uganda is a great success story in
Uganda. Our customer base has grown tremendously – so has our coverage – and
our service quality is unsurpassed in the market.
Key Duties and Responsibilities: 
·        
The Front Desk Officer will cordially receive and
forward incoming calls to the appropriate officers/managers in accordance with
Customer Care quality standards
·        
Continually tests the general lines to confirm
availability
·        
Prepare and send reports of unavailable lines to the
IT support team  for action
·        
Updates the in-house phone directory on a regular
basis
·        
Cordially welcomes visitors, identifies their needs
and handle them in line with company guidelines
·        
Informs the concerned employee, secures admission
and refers admitted visitors to security
·        
Directs admitted guests to the relevant office
·        
The Front Desk Officer will be charged with checking
that the chairs, door mats, floor and windows are clean
·        
Checks that the blinds are clean and drawn
·        
In charge of management of the reception desk by
ensuring that handsets, keyboard, books and files are clean and organized
·        
Ensures availability of drinking water and
disposable cups for use by the customers and guests
·        
Adhere sto the Customer Care code of conduct in
regard to professional conduct and dress code
·        
Receives and record letters, parcels and invoices
that are delivered to the front desk and sort them by department
·        
Responsible for receiving and distributing  mail to respective departments twice a day and
secure sign off from the respective Officer
·        
Maintains records of letters/parcels and invoices
received
·        
Stores documents and equipment under her/his care in
a secure manner
·        
Prepare and submit weekly reports on reception
activities to Customer Care Management team
·        
Receives and registers the court order from the
police investigators and check for the court seal or magistrate’s stamp and
signature
·        
Sends the court orders to the legal department for
authorization
·        
Upon authorization, prints and provides call records
to the respective police investigator
·        
Ensures that the police investigators acknowledge
receipt and leaves behind original court documents
Qualifications, Skills and
Experience: 
·        
The Airtel Front Desk Officer should preferably hold
a Diploma in Public Relations or Front Desk operations
·        
At least a year or relevant experience in Front Desk
operations
·        
Exhibit commitment to providing exceptional customer
service
·        
Passion for customers and the customer experience
·        
Able to operate in a performance driven organization
·        
Culturally aware
·        
Fluent in English and/or French at business level
·        
Strong customer focus
·        
Good problem solving skills
·        
Excellent interpersonal skills
·        
Sets high personal standards and is goal oriented
·        
Excellent communications skills, both oral and in
written
How to Apply:
All suitably qualified candidates should send their
applications by clicking on this link.
Please upload
the following in your application; an updated CV / resume (PDF or Word Format)
which should include your contact information and three work related references
and a one page statement describing your suitability for the role should be
included.
Deadline: 14th August 2015

For More Ugandan Jobs, Please Visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

Leave a Reply

Your email address will not be published. Required fields are marked *