Customer Service Jobs – Securities Services Officer at Aikan HR Consultants

Organisation: Aikan HR
Consultants (Bank) 
Duty Station: Kampala,
Uganda
About US:
Aikan HR
Consultants is one of Uganda’s leading HR consulting companies and trusted
strategic HR advisory partner, aikan’s services include aikan Jobs™, aikan
Recruitment™, aikan Internship™, aikan Leasing™, aikan Payroll™ and aikan OD.™
Key Duties and Responsibilities: 
1.
Quality Service:
Ensure the highest levels of Customer Service and
proactively seek improvements to meet customers’ needs and requirements and
where opportunities arise to exceed them.
2.
Risk Management:
·        
The incumbent will ensure compliance with the Operational
Risk Management and Controls.
·        
Ensure all reconciliation are investigated timely,
controls are effectively exercised over all operational procedures to prevent
frauds and avoid losses to the Bank.
3.
Reporting:
·        
Ensure timeliness, Responsiveness, Accuracy and be
pro-active in handling transaction processing
·        
Ensure real-time escalation of any possible
operational incidents / ops loss / complaints to country SSO Head.
4.
Compliance:
·        
Compliance to all established procedures,
regulations and the Group Custody Policy Guide.
·        
Make sure that all procedures laid down in the
Departmental Operating Instructions and the Key Control Standards laid down by
GCS are adequately followed.
5.
Team Work:  
Work as a team
and assist other team member when required
6.
Process:
·        
Process client instructions accurately and promptly
on receipt as per the Departmental Operating Instructions relevant for each operations
activity in the unit.
·        
Ensure that all procedures laid down in the
Departmental Operating Instructions and the Key Control Standards are
adequately followed.
6.
Query Management:
Ensure that all client queries and complaints are
adequately managed and promptly responded to in a timely manner as per the
Service Level Agreement with the clients.
Qualifications, Skills and Experience: 
·        
The ideal candidate should preferably hold a
relevant University Degree
·        
Good customer relations / goal oriented
·        
Tactful and good interpersonal skills
·        
Hardworking and willing to work in a team
·        
Self-motivated individual
·        
Basic IT and Organizational skills
·        
Basic banking knowledge and an understanding of the
account opening process and requirements is an added advantage.
·        
Detailed knowledge of Operational procedures is an
added advantage
·        
Working Knowledge of the Banks core system eBBS is
an added advantage
How to Apply:
All suitably qualified candidates should send their
applications by clicking on this link.
Please upload
the following in your application; an updated CV / resume (PDF or Word Format)
which should include your contact information and three work related references
and a one page statement describing your suitability for the role should be
included.
Deadline: 24th August 2015
For More Ugandan Jobs, Please Visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

 

Leave a Reply

Your email address will not be published. Required fields are marked *