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Customer Service Jobs – Securities Services Officer at Aikan HR Consultants
Job Title: Securities Services Officer
Organisation: Aikan HR
Consultants (Bank)
Consultants (Bank)
Duty Station: Kampala,
Uganda
Uganda
About US:
Aikan HR
Consultants is one of Uganda’s leading HR consulting companies and trusted
strategic HR advisory partner, aikan’s services include aikan Jobs™, aikan
Recruitment™, aikan Internship™, aikan Leasing™, aikan Payroll™ and aikan OD.™
Consultants is one of Uganda’s leading HR consulting companies and trusted
strategic HR advisory partner, aikan’s services include aikan Jobs™, aikan
Recruitment™, aikan Internship™, aikan Leasing™, aikan Payroll™ and aikan OD.™
Key Duties and Responsibilities:
1.
Quality Service: Ensure the highest levels of Customer Service and
proactively seek improvements to meet customers’ needs and requirements and
where opportunities arise to exceed them.
Quality Service: Ensure the highest levels of Customer Service and
proactively seek improvements to meet customers’ needs and requirements and
where opportunities arise to exceed them.
2.
Risk Management:
Risk Management:
·
The incumbent will ensure compliance with the Operational
Risk Management and Controls.
The incumbent will ensure compliance with the Operational
Risk Management and Controls.
·
Ensure all reconciliation are investigated timely,
controls are effectively exercised over all operational procedures to prevent
frauds and avoid losses to the Bank.
Ensure all reconciliation are investigated timely,
controls are effectively exercised over all operational procedures to prevent
frauds and avoid losses to the Bank.
3.
Reporting:
Reporting:
·
Ensure timeliness, Responsiveness, Accuracy and be
pro-active in handling transaction processing
Ensure timeliness, Responsiveness, Accuracy and be
pro-active in handling transaction processing
·
Ensure real-time escalation of any possible
operational incidents / ops loss / complaints to country SSO Head.
Ensure real-time escalation of any possible
operational incidents / ops loss / complaints to country SSO Head.
4.
Compliance:
Compliance:
·
Compliance to all established procedures,
regulations and the Group Custody Policy Guide.
Compliance to all established procedures,
regulations and the Group Custody Policy Guide.
·
Make sure that all procedures laid down in the
Departmental Operating Instructions and the Key Control Standards laid down by
GCS are adequately followed.
Make sure that all procedures laid down in the
Departmental Operating Instructions and the Key Control Standards laid down by
GCS are adequately followed.
5.
Team Work: Work as a team
and assist other team member when required
Team Work: Work as a team
and assist other team member when required
6.
Process:
Process:
·
Process client instructions accurately and promptly
on receipt as per the Departmental Operating Instructions relevant for each operations
activity in the unit.
Process client instructions accurately and promptly
on receipt as per the Departmental Operating Instructions relevant for each operations
activity in the unit.
·
Ensure that all procedures laid down in the
Departmental Operating Instructions and the Key Control Standards are
adequately followed.
Ensure that all procedures laid down in the
Departmental Operating Instructions and the Key Control Standards are
adequately followed.
6.
Query Management: Ensure that all client queries and complaints are
adequately managed and promptly responded to in a timely manner as per the
Service Level Agreement with the clients.
Query Management: Ensure that all client queries and complaints are
adequately managed and promptly responded to in a timely manner as per the
Service Level Agreement with the clients.
Qualifications, Skills and Experience:
·
The ideal candidate should preferably hold a
relevant University Degree
The ideal candidate should preferably hold a
relevant University Degree
·
Good customer relations / goal oriented
Good customer relations / goal oriented
·
Tactful and good interpersonal skills
Tactful and good interpersonal skills
·
Hardworking and willing to work in a team
Hardworking and willing to work in a team
·
Self-motivated individual
Self-motivated individual
·
Basic IT and Organizational skills
Basic IT and Organizational skills
·
Basic banking knowledge and an understanding of the
account opening process and requirements is an added advantage.
Basic banking knowledge and an understanding of the
account opening process and requirements is an added advantage.
·
Detailed knowledge of Operational procedures is an
added advantage
Detailed knowledge of Operational procedures is an
added advantage
·
Working Knowledge of the Banks core system eBBS is
an added advantage
Working Knowledge of the Banks core system eBBS is
an added advantage
How to Apply:
All suitably qualified candidates should send their
applications by clicking on this link.
applications by clicking on this link.
Please upload
the following in your application; an updated CV / resume (PDF or Word Format)
which should include your contact information and three work related references
and a one page statement describing your suitability for the role should be
included.
the following in your application; an updated CV / resume (PDF or Word Format)
which should include your contact information and three work related references
and a one page statement describing your suitability for the role should be
included.
Deadline: 24th August 2015
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