Business Banker (Fresher Customer Service Careers) – Stanbic Bank

Organisation: Stanbic
Duty Station:  Masindi, Uganda
Job ID: 11339
About US:
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary:  The Business Banker will provide a proactive business
banking sales and service management function that will retain and grow a
portfolio of SME customers by identifying and implementing value adding and
specialized financial product solutions from a range of standard and/or
customised offering for the Stanbic Bank Branch.
Key Duties and Responsibilities: 
Adhere to the service standards and provide
excellent customer service
Receive and verify customer documents for account
opening, facilities, account amendments and any other customer instruction
according to laid down procedure
Adhere to the Sales High 5 standards
The Business Bank will acquire new business
relationships and accounts Grow the portfolio balance sheet as per set targets
Oversee the credit and operational risk in account
opening and loan processing
In charge of managing the loan portfolio by active
participation in watch list meetings, monitor/manage pre-Non Performing Loans
(NPLs) and fully recover bank funds
Agree performance contract for the Account Support
Officer and provide monthly performance feedback in order to maintain
performance at required levels
Coach /mentor and arrange training interventions for
the Account Support Officer
Qualifications, Skills and
The ideal candidate should preferably hold a
Bachelor’s degree in Business Studies or a related field from a recognized
The Business Banker should have a minimum of two
years’ sales experience in branch banking
Previous experience running a small business an
added advantage
Good working knowledge of the Business Banking value
Sound knowledge of bank products/services
Sound knowledge of the bank’s policies and
procedures relating to all areas under his/her control
Detailed knowledge of service standards
Working knowledge of the core banking system
Knowledge of the risk management and credit
Good knowledge and understanding of bank policy
regarding product criteria, pricing, charges and interest rates
Detailed understanding of financial statements
How to Apply:
All candidates
who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in
the aforementioned capacity are encouraged to Apply Online by visiting Link
Deadline: 24th July, 2015

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