IT Jobs – Technology Service and Infrastructure Manager at Housing Finance Bank

Organization: Housing
Finance Bank
Duty
Station:
Kampala, Uganda
Reports
to:
Head of Information Technology
About
HFB:
Housing
Finance Bank was incorporated as a private company under the Companies Act in
December 1967, the Bank has become a household name and has grown in leaps and
bounds with a good track record among the pioneers of a mortgage lending.
National Housing & Construction Corporation, a parastatal involved in real
estate business has 5% shareholding and National Social Security Fund (NSSF)
holds 50% and the Government of Uganda holds 45%. Today, the bank looks back
with pride on the business accomplished in the mortgage lending business.
Through innovation and placing emphasis on Honesty, Integrity, Efficiency and
Customer care, Housing Finance Bank is the leader in the mortgage, holding a
90% market share.
Job
Summary:
The Bank’s Technology Service and Infrastructure Manager will
mainly p
lan, coordinate and direct the management of its IT service, hardware Infrastructure so as to
support the Bank in its operational and customer
service strategic objectives.
Key
Duties and Responsibilities: 
·        
Oversee the installation, routine maintenance,
upgrade and daily support of the server, network, storage systems and any user
computing systems
·        
Implement best practice security principles to
prevent confidential data from being exposed to unauthorized users / access.
·        
Keenly analyze the needs of departments and
establishes priorities for server, network, storage and software design and
implementation to develop new and /or modify the Bank’s infrastructure
resources and applications.
·        
Expeditiously follow the day-to-day incidence and
problem resolution process, through coordinating issue logging, analysis and
ensure closure with the users, IT staff and third party service providers.
·        
Develop, review and manage inter departmental and
external service provider service level agreements in line with the customers
service charter and the departmental work plan.
·        
Plan and coordinate preventive maintenance of servers,
PCs, printers and laptops for all branches and continuously update IT service
catalogue
·        
Send monthly and periodic service availability,
reliability reports for all IT services
·        
Carry out user satisfaction surveys to inform IT
of the internal needs
·        
Conduct periodic stock taking of and date of the
bank’s IT Inventory
·        
Oversee the performance and development of IT
service and infrastructure support team
·        
Regularly review IT solutions from vendors,
coordinate installation and testing to effect the required resolution in line
with the IT change management policy.
·        
Perform any other duties as assigned by the Head
of Information Technology
Qualifications,
Skills and Experience: 
·        
The applicant should hold a Bachelor’s degree in Computer
Science, Bachelor of Science (Mathematics/Physics) or Bachelor of electrical
Engineering.
·        
At least six years’ experience in large Microsoft,
Solaris, VMWare and Cisco based enterprise environments and in design and
implementation of large enterprise data centre
·        
Past experience in LAN/network administration or
systems administration in a relevant computing environment (e.g., UNIX, Windows
2000, 2008, servers) is desired
·        
Expert knowledge of VMware and Windows 2008/2012
server and Exchange 2013
·        
Working knowledge of managing Cisco network,
brocade network switches and wireless technologies
·        
Detailed knowledge of managing UNIX and storage
systems
·        
Working knowledge of managing VOIP PBX system
·        
Comprehensive knowledge and understanding of the
OSI networking model and networking topologies, VoIP technologies
·        
Working knowledge of key protocols such as TCP/IP,
UDP, DNS, DHCP, SMTP, SNMP.
·        
Detailed understanding and knowledge of
Information Technology Infrastructure Library (ITIL)
·        
Excellent customer service and people skills
·        
Focuses on result and responds positively to
feedback
·        
Consistently approaches work with energy and a
positive, constructive attitude
·        
Demonstrates openness to change and ability to
manage complexity
·        
Flexibility to take new assignments as may be
necessary
·        
High degree of integrity
Age: Below 35
years.
How
to Apply: 
All
candidates who wish to join the Banking sector are invited to send their
applications including an updated CV, certified copies of all academic
transcripts, certificates and testimonials, daytime telephone contact, and
email address of both applicant, and three competent referees addressed to:
Head Human
Resources, Housing Finance Bank, Plot 4 Wampewo Avenue; P. O. Box 1539,
Kampala. Uganda.
NB:
Only successful candidates will be contacted. All applicants who will not have
heard from us within five weeks of closing date should consider their
application unsuccessful.
Deadline:
11th June, 2015

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