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• Support
  the Director, IT in communicating the division’s strategic direction and
  objectives to all staff. Translate the strategy into specific deliverables
  for the unit.
• Render
  support in the definition of CUSTOMER IT strategy, plans, policies,
  projects and service levels.
• Stay
  abreast with global and local best practice as it relates to the unit’s
  activities.
• Continuously
  review the unit’s activities, make recommendations for improvement and
  implement approved initiatives to ensure enhanced performance of the team.
• Identify
  required resources, personnel, funding to achieve the unit/function’s
  strategy.
• Establish
  and maintain relationships with key internal and external stakeholders.
• In
  charge of the implementation of the IT division’s policies and procedures
  and ensure the overall efficiency of the team’s service delivery.
• Oversee
  and ensure the accurate implementation of established billing/ tariff
  strategies and plans in line with overall business and IT strategies
• Translate
  the IT division’s business plan into specific deliverables to operate
  server platforms including Windows, UNIX and Storage Area Network (SAN).
• Offer
  guidance in the design, planning, implementation and optimization of all
  enterprise databases and their operating system environment.
• Oversee
  the implementation and maintenance of UNIX and Windows operating systems.
• Coordinate
  liaison with the help desk to ensure prompt issues resolution in line with
  agreed service levels as regards user support (quick turnaround times on
  logged calls).
• Develop
  and monitor a proactive maintenance cycle on all applications and ensure
  regular updates of application documentation.
• Ensure
  adherence to SLAs by IT vendors.
• Regularly
  review recommendations of the internal audit function relating to the
  unit’s policies, standards and guidelines and take action as required.
• Implement
  the unit’s work programs and plans in line with agreed upon procedures and
  guidelines.
• Plan
  and manage the human and material resources of the unit to optimize
  performance, morale and enhance productivity.
• Manage
  inter-functional relations to ensure synergy across the various
  departmental functions.
• Provide
  leadership and guidance to team members and manage subordinates’
  performance towards the achievement of overall team objectives.
• Actively
  monitor and control the budgetary needs of the unit/function.
• Prepare/compile
  agreed periodic activity and performance reports for the attention of the
  Director, IT.
• Perform
  any other duties as assigned by the Director, IT.

• The
  ideal candidate for the Huawei IT Back Office Manager/Technical Director should
  hold a First degree or equivalent in a relevant discipline.
• Possession
  of Postgraduate/ professional qualification in a related field will be an
  added advantage.
• At
  least eight to twelve years’ work experience, with at least three (3)
  years in a managerial role.

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