IOM Jobs – Transit Centre Manager at International Organization for Migration

Job Title:    Transit Centre Manager
Organization: International Organization for Migration
Duty Station: Kampala, Uganda
Reports to: Operations Officer
Vacancy Announcement Number: SVN 04/06/015
About US:
The International
Organization for Migration (IOM), established in 1951, is the leading
international intergovernmental organization dealing with migration.  IOM works to help ensure the orderly and
humane management of migration, to promote international cooperation on
migration issues, to assist in the search for practical solutions to migration
problems and to provide humanitarian assistance to migrants in need, including
refugees and internally displaced people. Since 1988, IOM Uganda mission
performs all of its interventions with the specific mandate to work globally
with migration related issues. We are committed to the principle that humane
and orderly migration benefits migrants and society. IOM Uganda works with the
government of Uganda, NGOs and UN agencies and receives support from donor
governments and UN funds.
Job Summary: The
International Organization for Migration IOM Transit Centre Manager  will
perform duties related to the organizations movement activities.
Key Duties and
  • Manage
    the daily running of the Transit Centre in coordination with the Resource
    Management Unit to ensure the smooth running of the Transit Centre,
    including maintaining a staff schedule to ensure all (night/weekend)
    shifts are covered;
  • Oversee
    the activities of the Transit Centre and ensure safety and security of
    Refugees while in transit and control unauthorised access;
  • Manage
    refugee resettlement processing in IOM Uganda Transit Centre including
    selection missions, Cultural Orientation missions, medical processing,
    departures, signing of promissory notes and air/ground transport to/from
    refugee settlements and processing locations along with assignment of
    operational or medical escorts for domestic movements as needed;
  • Work
    closely with refugee resettlement partners in conjunction with refugee
    resettlement activities in IOM Addis Ababa Transit Center including United
    Nations High Commissioner for Refugees (UNHCR), Church World
    Service/Resettlement Support Center Africa (CWS/RSC Africa), United States
    Citizenship and Immigration Service (USCIS), and the Administration for
    Refugee/Returnee Affairs (ARRA) to ensure harmonious United States Refugee
    Admissions Program (USRAP) processing
  • Draft
    and maintain relevant Standard Operating Procedures (SOPs)for the Transit
    Center in conjunction with the Operations Officer;
  • Ensure
    effective database tracking of all refugee movements to/from IOM Uganda
    Transit Centre with periodic reporting to Operations Officer as required
    along with timely distribution of departure reports and arrival
    confirmations for all movements;
  • Actively
    monitor security protocol for IOM Uganda Transit Centre activities in
    close coordination with IOM Uganda Security Focal to ensure compliance
    with UNDSS and IOM security guidelines including access procedures,
    control of assets, and the safety of employees and refugees;
  • Co-ordinate
    with the Operations Officer on the planning of transit cases from refugee
    settlements and with the Sub-Offices on the refugee movements to and from
    the Transit Centre.
  • Coordinate
    with the MHAC to ensure that follow up medical procedures are completed
    prior to return to the camps.
  • Make
    sure cleanliness and food quality are of the highest standard;
  • Manage
    the central stores for the new Transit Centre and supervise the
    distribution of USRP shoes/clothing for selected groups travelling to the
    US, Canada. Australia;
  • Perform
    any other duties as may be assigned
Qualifications, Skills and
  • The
    applicants for the International Organization for Migration IOM Transit Centre manager must hold a
    University Degree in Social Science or alternatively a combination of
    relevant training and practical experience.
  • A
    minimum of four years of relevant experience working with refugees and
    hotel or hostel management.
  • Prior
    experience in working with a hotel, governmental and diplomatic
    authorities as well as with international organizations an advantage.
  • Computer
    literacy skills i.e. Detailed knowledge and understanding of data
    processing equipment and software. Ability to use the internet and have a
    working knowledge of Microsoft Office applications such as Word and Excel.
  • Excellent
    writing, communication and negotiation skills.
  • Commitment,
    efficiency, flexibility, drive for results.
  • Proven
    ability of working effectively and harmoniously with colleagues from
    varied cultures and professional backgrounds in order to achieve desired
  • Languages: 
    Proficiency in both spoken and written English is mandatory. Fluency
    in Swahili and French is an added advantage.
Personal Competencies:
Behavioural Competencies:
1. Accountability
  • Accepts
    and gives constructive criticism
  • Follows
    all relevant procedures, processes, and policies
  • Meets
    deadline, cost, and quality requirements for outputs
  • Monitors
    own work to correct errors
  • Takes
    responsibility for meeting commitments and for any shortcomings
2. Client Orientation:
  • Identifies
    the immediate and peripheral clients of own work
  • Establishes
    and maintains effective working relationships with clients
  • Identifies
    and monitors changes in the needs of clients, including donors,
    governments, and project beneficiaries
  • Keeps
    clients informed of developments and setbacks
3. Continuous Learning:
  • Contributes
    to colleagues’ learning
  • Demonstrates
    interest in improving relevant skills
  • Demonstrates
    interest in acquiring skills relevant to other functional areas
  • Stays
    abreast with developments in own professional area
4. Communication:
  • Actively
    shares relevant information
  • Clearly
    communicates, and listens to feedback on, changing priorities and
  • Writes
    clearly and effectively, adjusting wording to the intended audience
  • Listens
    effectively and communicates clearly, adapting delivery to the audience
5. Creativity and Initiative:
  • Actively
    seeks new ways of improving programmes or services
  • Expands
    responsibilities while maintaining existing ones
  • Persuades
    others to consider new ideas
  • Proactively
    develops new ways to resolve problems
6. Leadership and Negotiation:
  • Convinces
    others to share resources
  • Actively
    identifies opportunities for and promotes organizational change
  • Presents
    goals as shared interests
  • Articulates
    vision to motivate colleagues and follows through with commitments
7. Performance Management:
  • Provides
    constructive feedback to colleagues
  • Identifies
    ways for their staff to develop their abilities and careers
  • Provides
    fair, accurate, timely, and constructive staff evaluations
  • Uses
    staff evaluations appropriately in recruitment and other relevant HR
  • Holds
    directly reporting managers accountable for providing fair, accurate,
    timely, and constructive staff evaluations
8. Planning and Organizing
  • Sets
    clear and achievable goals consistent with agreed priorities for self and
  • Identifies
    priority activities and assignments for self and others
  • Organizes
    and documents work to allow for planned and unplanned handovers
  • Identifies
    risks and makes contingency plans
  • Adjusts
    priorities and plans to achieve goals
  • Allocates
    appropriate times and resources for own work and that of team members
9. Professionalism
  • Masters
    subject matter related to responsibilities
  • Identifies
    issues, opportunities, and risks central to responsibilities
  • Incorporates
    gender-related needs, perspectives, and concerns, and promotes equal
    gender participation
  • Persistent,
    calm, and polite in the face of challenges and stress
  • Treats
    all colleagues with respect and dignity
  • Works
    effectively with people from different cultures by adapting to relevant
    cultural contexts
  • Knowledgeable
    about and promotes IOM core mandate and migration solutions
10. Teamwork
  • Actively
    contributes to an effective, collegial, and agreeable team environment
  • Contributes
    to, and follows team objectives
  • Gives
    credit where credit is due
  • Seeks
    input and feedback from others
  • Delegates
    tasks and responsibilities as appropriate
  • Actively
    supports and implements final group decisions
  • Takes
    joint responsibility for team’s work
11. Technological Awareness
  • Learns
    about developments in available technology
  • Proactively
    identifies and advocates for cost-efficient technology solutions
  • Understands
    applicability and limitation of technology and seeks to apply it to
    appropriate work
12. Resource Mobilisation: Establishes realistic resource requirements to meet IOM needs
Technical Competencies:
  • Delivers
    on set objectives in hardship situations
  • Effectively
    coordinates actions with other implementing partners
  • Works
    effectively with local authorities, stakeholders, beneficiaries, and the
    broader community to advance country office or regional objectives
How to Apply:
All those interested in
working with the International Organisation for Migration (IOM) should send
their resumes, evidence of previous works and three professional references
electronically via E-mail to:
Please clearly include the POSITION TITLE in the subject line of the email.
Deadline: 2nd July

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