Huawei Technologies Jobs – Project Manager

Job Title:   Problem Manager
Organisation: Huawei Technologies
Duty Station: Kampala, Uganda
Reports to: Service Delivery Manager
About Huawei:
Huawei Technologies Co. Ltd.
is a Chinese multinational networking and telecommunications equipment and
services company headquartered in Shenzhen, Guangdong. It is the largest
telecommunications equipment maker in the world, having overtaken Ericsson in
2012. Huawei is a leading ICT solutions provider. Our telecom network
equipment, IT products, and smart devices provide solutions in 170 countries
and regions worldwide. With annual sales revenue of USD 39.6 billion in 2013,
Huawei ranked 285th on the Global Fortune 500. Together with our partners, we
are building a better connected world.
Job Summary:  The Problem
Manager will support Huawei through ensuring the continuity of best practice in
problem management process, executed by IT service delivery staff, required by
Key Duties and
  • The
    incumbent will mainly focus on core IT Service Management / ITIL functions
    including but not limited to areas such as problem management, incident
    management, change management, configuration management, service level
  • The
    Problem Manager ensures that standardized methods and procedures (ITIL v3)
    are used for efficient and prompt handling of all problem in order to
    minimize the impact of problem upon service quality and consequently
    identifies opportunities to improve the day-to-day operations of the
  • The
    job holder executes the Problem Management process tasks in adherence with
    global and local requirements Coordinates and manages the Problem
    Management process activities across the global factory and with external
    suppliers to agreed global and local SLAs.
  • In
    charge of monitoring the effectiveness of problem management and making recommendations
    for improvement
  • Call
    and chair Post Mortem Review meetings following Major Incidents; issue a
    written Post Mortem report to IT management; ensure Post Mortem actions are
    completed in a timely manner.
  • Produce
    trends analysis of recurring Problems/Incidents -extract trends on
    Incident types, Customer types, key problem areas, depts, hardware types
  • Organize
    regular meetings with IT support groups to review recurring Problems and
    press for final resolutions -or escalate; produce ‘Escalation Reports’ on
    recurring issues and issues not being resolved.
  • In
    charge of reviewing and auditing the process
  • Perform
    any other duties as assigned by the Service Delivery Manager
Qualifications, Skills and
  • The
    ideal candidate for the aforementioned Huawei Problem Manager career
    opportunity should hold a first degree or equivalent in a relevant
  • A
    minimum of three years of related work experience
to Apply: 
All suitably qualified and
interested candidates should send their applications, CVs and related academic
transcripts to: or
19th June, 2015
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