The Ugandan Jobline

• The
  incumbent will be tasked to gain a comprehensive understanding of
  customers’ business and strategies and ensure IT services are aligned to
  the same.
• Serve
  as a point of escalation for internal / external customers and champion
  customer issues ensuring effective engagement of IT teams.
• Manage
  customer expectations through effective communications balancing the needs
  of the business with those of the customer.
• Identify
  opportunities for continuous improvement in processes, IT services and the
  customer experience, and engage resources to deliver those improvements.
• Offer
  subject matter expert advice, guidance and assistance to customers and
  internal stakeholders.
• Create
  and obtain buy-in for the structure of the Service Level Agreements (SLAs)
  and ensuring all backend agreements for SLAs are established.
• Ensure
  Service Level targets / objectives within the SLA are met and review the
  same with the customer.
• Define
  and deliver Service Level reports for IT services and other ad hoc reports
  as needed to meet customer requirements.
• Build
  and strengthen working relationships with internal and external IT service
  groups and other ITIL process management areas, including Incident,
  Problem and Change management.
• Ensure
  all documentation and centralised tracking and logging systems are kept up
  to date.

• The
  ideal candidate for the aforementioned Huawei Service Level Manager career
  opportunity should hold a first degree or equivalent in a relevant
  discipline
• A
  minimum of three years of related work experience

Related Jobs