Huawei Fresher Careers – Service Desk Agent

Job
Title:   Service Desk Agent
Organisation: Huawei
Technologies
Duty
Station:
Kampala, Uganda
Reports
to:
Front Office Manager
About
Huawei:
Huawei
Technologies Co. Ltd. is a Chinese multinational networking and
telecommunications equipment and services company headquartered in Shenzhen,
Guangdong. It is the largest telecommunications equipment maker in the world,
having overtaken Ericsson in 2012. Huawei is a leading ICT solutions provider.
Our telecom network equipment, IT products, and smart devices provide solutions
in 170 countries and regions worldwide. With annual sales revenue of USD39.6
billion in 2013, Huawei ranked 285th on the Global Fortune 500. Together with
our partners, we are building a better connected world.
Job Summary: The Service Desk Agent will support Huawei in
ensuring the receipt, appropriate escalation and resolution of IT related
hardware, software and network issues organization-wide.
Key Duties and Responsibilities:
 
  • Provide
    general first level technical support to end users organisation-wide.
  • Attend
    to the helpdesk and respond to all helpdesk calls.
  • Render
    support in maintaining issues/request log. Ensure accurate and prompt
    logging of all requests/ issues unto the central database.
  • Assist
    in providing first-level phone support on IT related issues and escalate more
    technical issues requiring location visits to appropriate
    second-level/expert support teams within the unit.
  • Escalate
    to the Network and Infrastructure Support team, all LAN/WAN/Server
    downtimes and hardware operational issues e.g. network connectivity, printing
    errors, drive failure, etc.
  • Escalate
    all enterprise solutions-related issues to the Enterprise Solutions
    Support.
  • Offer
    first-level instructions on software installation and configuration e.g.
    client applications, anti-virus utilities, printer drivers, etc.
  • Offer
    continuous user application and system support to the call centre and
    other relevant IT units.
Qualifications, Skills and
Experience:  
  • The
    ideal candidate for the Huawei Service Desk Agent placement should
    preferably hold a First degree or equivalent in a relevant discipline.
  • At
    least two (2) years relevant work experience.
How
to Apply: 
All suitably qualified
and interested candidates should send their applications, CVs and related
academic transcripts to olivia.kemigisa@ppg.co.ug
or lydia.nanyanzi@ppg.co.ug
Deadline:
12th June, 2015

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