Fresher Customer Service Jobs – Client Retention Officer at Crystal Clear Software Ltd

Organisation: Crystal Clear Software Ltd (IT Company)
Duty Station: 
Kampala, Uganda

About US:
Crystal Clear Software Ltd,
specializes in the development, marketing, sales, training and support of a
micro-finance software product called “Loan Performer.”

Key Duties and
Responsibilities: 
  • The
    incumbent will be tasked with understanding the customers’ needs
  • Follow
    up on training, implementations and support issues
  • In
    charge of identifying opportunities to turn dissatisfied customers into
    happy customers
  • Identify
    customers who are at risk
  • Charged
    with increasing client satisfaction levels
  • Perform
    any other duties as assigned by management





Qualifications, Skills and
Experience: 
  • The
    Client Retention Officer should hold a Bachelor of Science in IT, Computer
    Science, Business Studies or equivalent
  • A
    minimum of two years’ Customer Service or Call Center experience
  • Excellent
    interpersonal skills, excellent customer service, empathy, ability to
    solve problems, excellent communication skills
  • Bi-lingual;
    English & French, oral & written          

How to Apply: 
If you desire to join the IT
company in the aforementioned capacity, please send your application via E-mail
to: hr@ccs.co.ug.

Deadline: 19th June, 2015

For More Ugandan Jobs, Please
Visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline


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