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Customer Service Jobs – Branch Sales Manager Garden City Branch at Stanbic Bank
Job Title: Branch
Sales Manager
Sales Manager
Organisation: Stanbic Bank
Duty
Station: Garden City Branch, Kampala, Uganda
Station: Garden City Branch, Kampala, Uganda
Job
ID: 10921
ID: 10921
About
US:
US:
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job
Summary: The Branch
Sales Manager will oversee the sales of the Stanbic Bank Garden City branch and
increase the branch’s customer base and revenues
Summary: The Branch
Sales Manager will oversee the sales of the Stanbic Bank Garden City branch and
increase the branch’s customer base and revenues
Key Duties and Responsibilities:
1.
Customer Service:
Customer Service:
·
Steers
a service culture within the sales people in the branch by managing the
adherence to the service standards
Steers
a service culture within the sales people in the branch by managing the
adherence to the service standards
·
Routinely
verify and authorize account opening on the system and approve physical
documents within agreed procedures and turn around times
Routinely
verify and authorize account opening on the system and approve physical
documents within agreed procedures and turn around times
·
Manage
sales staff adherence to the Financial Consumer Protection guidelines at the
branch
Manage
sales staff adherence to the Financial Consumer Protection guidelines at the
branch
·
Visit
customers to identify their needs and match them to available products or
solutions
Visit
customers to identify their needs and match them to available products or
solutions
·
Deploy
the sales team appropriately (both within the branch and in the field)
Deploy
the sales team appropriately (both within the branch and in the field)
2.
Sales:
Sales:
·
Drive
adherence to the Sales High 5 standards by the sales staff and allocate
individual sales/campaign targets as per set budget
Drive
adherence to the Sales High 5 standards by the sales staff and allocate
individual sales/campaign targets as per set budget
·
The incumbent
will be in charge of the development of the Branch’s sales plan and execute the
plan according to agreed activities/action plans
The incumbent
will be in charge of the development of the Branch’s sales plan and execute the
plan according to agreed activities/action plans
·
Translate
sales plan and targets into meaningful sales scorecard at branch/individual
level.
Translate
sales plan and targets into meaningful sales scorecard at branch/individual
level.
·
Oversee
the sales team’s daily performance against target and manage the Branch’s sales
tracking system/sales board
Oversee
the sales team’s daily performance against target and manage the Branch’s sales
tracking system/sales board
·
Implement
marketing campaigns and product launch strategies
Implement
marketing campaigns and product launch strategies
·
Manage
sales team customer visits to drive customer retention and sales productivity;
and follow through with issues raised in the call reports
Manage
sales team customer visits to drive customer retention and sales productivity;
and follow through with issues raised in the call reports
·
Understand
and keep up to date with the changes and developments in the local market/area
Understand
and keep up to date with the changes and developments in the local market/area
·
Optimize
sales across all the bank’s product offerings
Optimize
sales across all the bank’s product offerings
3.
Risk and Control:
Risk and Control:
·
Accountable
for all KYC compliance within the branch
Accountable
for all KYC compliance within the branch
·
Accountable
for credit and operational risk in account opening and loan processing for the
branch (i.e. funded accounts,
account segmentation and styling)
Accountable
for credit and operational risk in account opening and loan processing for the
branch (i.e. funded accounts,
account segmentation and styling)
·
Actively
monitor and manage the loan portfolio for the branch and maintain agreed NPL
levels
Actively
monitor and manage the loan portfolio for the branch and maintain agreed NPL
levels
·
Responsible
for the following reports: account opening and closure report, SVS, dormant
accounts, account reactivation, amendments, account transfers and account
grading
Responsible
for the following reports: account opening and closure report, SVS, dormant
accounts, account reactivation, amendments, account transfers and account
grading
·
Quickly
respond to and follow through all sales audit/risk issues raised by auditors
within agreed time lines and laid down procedures
Quickly
respond to and follow through all sales audit/risk issues raised by auditors
within agreed time lines and laid down procedures
·
Accountable
for the archiving of sales records for the branch
Accountable
for the archiving of sales records for the branch
4.
People Management:
People Management:
·
Agree
performance contracts for direct reports and provide monthly performance
feedback in order to maintain performance at required levels
Agree
performance contracts for direct reports and provide monthly performance
feedback in order to maintain performance at required levels
·
Arrange
for training for direct reports in line with personal development and talent
development plans (i.e. On-the-job, classroom based, attachments, job rotations)
Arrange
for training for direct reports in line with personal development and talent
development plans (i.e. On-the-job, classroom based, attachments, job rotations)
·
The incumbent
will manage succession planning and identify key talent
The incumbent
will manage succession planning and identify key talent
·
Manage
the handover process in accordance with laid down procedure
Manage
the handover process in accordance with laid down procedure
·
Manage
the on-boarding and probation process for new and existing employees
Manage
the on-boarding and probation process for new and existing employees
·
Plan
for utilization of leave for direct reports while maintaining quality customer
service
Plan
for utilization of leave for direct reports while maintaining quality customer
service
·
Actively
participate in the recruitment of the sales team
Actively
participate in the recruitment of the sales team
·
Mentor
and train members of the sales team to deliver in accordance with the sales and
service standards
Mentor
and train members of the sales team to deliver in accordance with the sales and
service standards
·
A
member of the Branch disciplinary management committee
A
member of the Branch disciplinary management committee
Qualifications, Skills and Experience:
·
The ideal
candidate for the Garden City Branch Sales Manager should possess a Bachelor’s
degree in Business Studies or a related field from a recognized university
The ideal
candidate for the Garden City Branch Sales Manager should possess a Bachelor’s
degree in Business Studies or a related field from a recognized university
·
A minimum
of two years’ experience in a sales role
A minimum
of two years’ experience in a sales role
·
At
least one year in managerial or supervisory position
At
least one year in managerial or supervisory position
·
Detailed
knowledge and understanding of sales and service strategy
Detailed
knowledge and understanding of sales and service strategy
·
Good
knowledge of the retail banking value propositions
Good
knowledge of the retail banking value propositions
·
Working
knowledge of the banks policies and procedures
Working
knowledge of the banks policies and procedures
·
Knowledge
of managing local market sales principles
Knowledge
of managing local market sales principles
·
Detailed
knowledge of Code of Banking Practice
Detailed
knowledge of Code of Banking Practice
How
to Apply:
to Apply:
All
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
Deadline:
3rd July, 2015
3rd July, 2015
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