Cooper Motors Corporation (CMC) Careers – Branch Service Manager

Organisation: Cooper
Motors Corporation (CMC)
Duty Station: Kampala, Uganda
Reports to: Country Manager
About US:
The Cooper
Motors Corporation (Uganda) Ltd is one of the largest automotive and
agricultural solutions providers in the Region and a franchise holder of some
of the renowned motor vehicle brands in the world.
Job
Summary:
The Branch Service Manager will be responsible for monitoring and
achieving budgeted sales, gross margin & net profit for the location by
implementing standard operating procedures and effective usage of human and
other resources for CMC. The incumbent will also ensure customer satisfaction
targets are achieved by implementing best business practices and implement
& follow dealer standards set by manufacturers.
Key
Duties and Responsibilities: 
·        
Maximize the revenue potential from Service
operations to meet the Net Sales, Gross margin & net profit objectives.
·        
Provide positive customer experience and achieve
customer satisfaction targets through efficient service process.
·        
Actively monitor and coordinate the planned
individual staff career development plans are achieved through training and
ensure high motivation levels. «
·        
Implement the Principals Dealer standards on
Systems and processes for achieving compliance and adopting best business
practice.
·        
Plan and deliver optimal utilization of the
manpower resources to meet or exceed Service performance KPI benchmarks on
productivity, efficiency, and turnaround time, revenue per Order through
process and people development.
·        
Effectively monitor and follow up credit outstanding
as well maintain cordial relationship with Creditors to achieve nil overdue
more than 60 days and review credit limits in line with business.
·        
Ensure strict adherence to product concerns
through the handling and escalation process to achieve timely resolution and
customer satisfaction and ensure staff are technically updated of the
developments.
·        
Continually monitor the effectiveness of the
integrated sales and marketing strategy and planned activities, providing and
seeking feedback on the quality of delivery from and suggesting / implementing
corrective action where appropriate.
Qualifications,
Skills and Experience: 
·        
The ideal candidate for the Cooper Motors
Corporation Career opportunity should possess a University degree in
Automotive/Mechanical Engineering from a recognized Institution.
·        
A minimum of eight to ten years’ experience in
automotive dealership out of which at least five should be at Managerial Level
in a Service Department.
·        
Results oriented person with sound understanding
of automotive dealer/distributor business processes and ERP skills.
·        
Excellent verbal and written communication skills,
including the ability to convey ideas and positions clearly.
·        
Excellent interpersonal skills, with the ability
to establish and develop relationships.
·        
Highly analytical skills and Leadership skills,
decisiveness and business acumen.
·        
Highly organized and able to prioritize workloads
and meet tight deadlines.
How
to Apply: 
All suitably
qualified and interested candidates who wish to join Cooper Motors Corporation
should send their applications to the address below quoting the specific role:
Human
Resource Manager, Cooper Motors Corporation, P.O. Box 2169, Kampala. Uganda.
NB:
Only shortlisted candidates will be contacted.
Deadline:
12th June 2015
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