4 IOM Social Work Job Vacancies – Transit Centre Assistant at International Organization for Migration

Organization: International Organization for Migration
Duty Station: Kampala, Uganda
Reports to: Transit Centre Manager
Vacancy Announcement Number: SVN 05/06/015
About US:
The International
Organization for Migration (IOM), established in 1951, is the leading
international intergovernmental organization dealing with migration.  IOM works to help ensure the orderly and
humane management of migration, to promote international cooperation on
migration issues, to assist in the search for practical solutions to migration
problems and to provide humanitarian assistance to migrants in need, including
refugees and internally displaced people. Since 1988, IOM Uganda mission
performs all of its interventions with the specific mandate to work globally
with migration related issues. We are committed to the principle that humane
and orderly migration benefits migrants and society. IOM Uganda works with the
government of Uganda, NGOs and UN agencies and receives support from donor
governments and UN funds.
Job Summary: The International Organization for
Migration IOM Transit Centre
Assistant will be responsible for supporting the Manager in carrying out duties
related to the organizations of movement activities.
Key Duties and
  • Undertake
    the activities of the Transit Centre in providing accommodation, food,
    transportation, advice and any other required assistance to the refugees,
  • Understand
    and implement the IOM Transit Centre Standard Operating Procedures in day
    to day work
  • In
    charge of preparing for beneficiary arrivals to the transit centre by
    reviewing Advanced Booking Notifications (ABN) and correspondence from
    Operations and medical,
  • Render
    support with transport arrangements for cases travelling from the camps
    for interviews, medicals or departure. Welcome and orient beneficiary
    arrivals to the Transit Centre, prepare and complete accommodation forms
    and identify special needs of the beneficiary.
  • Work
    closely with the Movement and Medical Department assist in the
    transportation of refugees to interview, medical screening sites and to
    the airport. Escort refugees to specific appointments when necessary
  • Update
    the transit centre database to reflect refugee arrivals, needs, activities
    and departures and produce narrative and statistical shift reports and any
    other requested reports related to the activities of Transit Centre,
  • Work
    closely with the Transit Centre Manager on activities and report any
    incidents, problems or medical conditions of the refugees immediately at
    any time of the day or night,
  • Oversee
    visiting missions to the transit centre; ensuring rooms/IT
    equipment/programming needs are met, schedule and contact beneficiaries as
  • Organize
    assistance to the representatives of different immigration organizations
    performing interviews at Transit Centre
  • Occupy
    and run the transit centre control centre; responding to emails from other
    IOM units and partners, managing daily work flow, managing
    transportation/drivers and serving as the focal point in case of
    emergencies or incidents.
  • In
    charge of undertaking airport duty (such as check-in and arrival
    assistance) for all IOM cases departing or arriving as per laid down
  • Ensure
    relevant airport services are made available for cases with the special
    needs including medical cases and unaccompanied minors,
  • Work
    closely with the pre-departure nurse on PDMS and fit to travel medical
    checks for all departing beneficiaries
  • Compile
    and submit weekly and monthly reports on the transit centre activities;
    long stayers report, monthly accommodation report, incident report
  • Assume
    the following responsibilities when working overnight at the transit
  • Ensure
    that utilities are functioning (water, electricity, security) and report
    any lapse in service to the transit centre manager
  • Quickly
    respond to emergencies
  • Mediate
    conflicts between residents
  • Assume
    overall responsibility of the Transit Centre, residents and subcontractors
  • In
    charge of the creation and dissemination of the night report
  • Perform
    any other duties as may be assigned.
Qualifications, Skills and
  • The
    applicants for the International Organization for Migration IOM Transit Centre Assistants should have
    completed a Secondary School Diploma in social sciences or related fields.
  • At
    least four years’ work experience in camp/accommodation coordination,
    logistics and transport.
  • A
    minimum of two years’ work experience assisting refugees.
  • Excellent
    communication, negotiation and problem solving skills.
  • Possess
    the ability to work efficiently under pressure.
  • Willing
    to accept flexible work schedule.
  • Required
    IOM functional competencies: effective communicator, successful
    negotiator, creative and analytical thinker, active learner, team player,
    and cross cultural facilitator.
  • Computer
    literacy i.e. Proficient in Microsoft Office.
  • Languages: Proficiency in both spoken and
    written English is mandatory. Fluency in Swahili and French is an added
Personal Competencies:
Behavioural Competencies:
1. Accountability:
  • Accepts
    and gives constructive criticism
  • Follows
    all relevant procedures, processes, and policies
  • Meets
    deadline, cost, and quality requirements for outputs
  • Monitors
    own work to correct errors
  • Takes
    responsibility for meeting commitments and for any shortcomings
2. Client Orientation
  • Identifies
    the immediate and peripheral clients of own work
  • Establishes
    and maintains effective working relationships with clients
  • Identifies
    and monitors changes in the needs of clients, including donors,
    governments, and project beneficiaries
3. Continuous Learning
  • Contributes
    to colleagues’ learning
  • Demonstrates
    interest in improving relevant skills
  • Demonstrates
    interest in acquiring skills relevant to other functional areas
  • Stays
    abreast of developments in own professional area
4. Communication
  • Actively
    shares relevant information
  • Clearly
    communicates, and listens to feedback on, changing priorities and
  • Writes
    clearly and effectively, adjusting wording to the intended audience
  • Listens
    effectively and communicates clearly, adapting delivery to the audience
5. Creativity and Initiative: Proactively develops new ways to resolve problems
6. Leadership and Negotiation
  • Convinces
    others to share resources
  • Presents
    goals as shared interests
7. Performance Management
  • Provides
    constructive feedback to colleagues
  • Provides
    fair, accurate, timely, and constructive staff evaluations
8. Planning and Organizing
  • Sets
    clear and achievable goals consistent with agreed priorities for self and
  • Identifies
    priority activities and assignments for self and others
  • Organizes
    and documents work to allow for planned and unplanned handovers
  • Identifies
    risks and makes contingency plans
9. Professionalism
  • Masters
    subject matter related to responsibilities
  • Identifies
    issues, opportunities, and risks central to responsibilities
  • Incorporates
    gender-related needs, perspectives, and concerns, and promotes equal
    gender participation
  • Persistent,
    calm, and polite in the face of challenges and stress
  • Treats
    all colleagues with respect and dignity
  • Works
    effectively with people from different cultures by adapting to relevant
    cultural contexts
  • Knowledgeable
    about and promotes IOM core mandate and migration solutions
10. Teamwork
  • Actively
    contributes to an effective, collegial, and agreeable team environment
  • Contributes
    to, and follows team objectives
  • Gives
    credit where credit is due
  • Seeks
    input and feedback from others
  • Delegates
    tasks and responsibilities as appropriate
  • Actively
    supports and implements final group decisions
  • Takes
    joint responsibility for team’s work
11. Technological Awareness
  • Learns
    about developments in available technology
  • Proactively
    identifies and advocates for cost-efficient technology solutions
  • Understands
    applicability and limitation of technology and seeks to apply it to appropriate
Technical Competencies:
  • Delivers
    on set objectives in hardship situations
  • Effectively
    coordinates actions with other implementing partners
  • Works
    effectively with local authorities, stakeholders, beneficiaries, and the
    broader community to advance country office or regional objectives
How to Apply:
All those interested in
working with the International Organisation for Migration (IOM) should send
their resumes, evidence of previous works and three professional references
electronically via E-mail to: hruganda@iom.int.
Please clearly include the POSITION TITLE in the subject line of the email.
Deadline: 2nd July

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