Organisation: DRS
Technologies, Inc.
Technologies, Inc.
Duty Station: Entebbe, Uganda
About DRS:
DRS Technologies is a leading
supplier of integrated products, services and support to military forces,
intelligence agencies and prime contractors worldwide. Focused on defense
technology, we develop, manufacture and support a broad range of systems for
mission critical and military sustainment requirements, as well as homeland
security. Headquartered in Arlington, VA, the Company is a wholly owned
subsidiary of Finmeccanica S.p.A. which employs more than 70,000 people
worldwide.
supplier of integrated products, services and support to military forces,
intelligence agencies and prime contractors worldwide. Focused on defense
technology, we develop, manufacture and support a broad range of systems for
mission critical and military sustainment requirements, as well as homeland
security. Headquartered in Arlington, VA, the Company is a wholly owned
subsidiary of Finmeccanica S.p.A. which employs more than 70,000 people
worldwide.
DRS Technical Services, Inc.
successfully delivers quality systems and services to CONUS and overseas units.
Our systems solutions encompass broad data distribution networks and complex
telecommunications systems for data, voice and video applications over
integrated satellite, terrestrial, and wireless networks. Our proven service
history of engineering, installing, operating and maintaining innovative,
low-risk, and cost-effective communications resources illustrates our
commitment to supporting military, commercial, and relief efforts at home and
around the globe.
successfully delivers quality systems and services to CONUS and overseas units.
Our systems solutions encompass broad data distribution networks and complex
telecommunications systems for data, voice and video applications over
integrated satellite, terrestrial, and wireless networks. Our proven service
history of engineering, installing, operating and maintaining innovative,
low-risk, and cost-effective communications resources illustrates our
commitment to supporting military, commercial, and relief efforts at home and
around the globe.
Job Summary: The
Technician will provide support in the configuration (software and hardware),
installation, upgrades, integration, and maintenance of desktops, portable
computing devices, peripheral devices, and other tactical communications
equipment. This support includes LAN/WAN, VSAT and single-channel satellite
systems (SOF Deployable Nodes), and other assorted communications equipment.
Technician will provide support in the configuration (software and hardware),
installation, upgrades, integration, and maintenance of desktops, portable
computing devices, peripheral devices, and other tactical communications
equipment. This support includes LAN/WAN, VSAT and single-channel satellite
systems (SOF Deployable Nodes), and other assorted communications equipment.
Key Duties and Responsibilities:
- Provide
the daily operations, maintenance, troubleshooting and security
requirements for LAN/WAN and other tactical communications supporting
Special Operations Forces - Offer
technical assistance and problem resolution for referred incidents in
coordination with other maintenance
activities such as a Consolidated Service Desk - Configure
and manage portable computing devices and peripherals in conjunction with
mobile communications requirements - Ensure
compliance with SOCOM Information Assurance policies and procedures and be
able to assess, react to contain and eliminate IA incidents or
vulnerabilities - Render
support and maintain in-house computer systems, desktops, and
peripherals. This includes
installing, diagnosing, repairing, maintaining, and upgrading all hardware
and equipment while ensuring optimal workstation performance. - Intuitively
troubleshoot problem areas in a timely and accurate fashion, and provide
end user training and assistance where required - Receive
and respond to incoming calls, pages, and/or e-mails regarding PC and/or
hardware problems - Evaluate,
prioritize and respond to service requests with a resolution - Perform
analysis and diagnosis of complex PC problems for end users, and recommend
and implement solutions - Install,
configure, test, maintain, monitor, and troubleshoot end user workstation
software/hardware, networked peripheral devices, and networking software/hardware
products - Develop
and maintain an inventory of all IT assets including history of hardware
failure, repair, installation and removal - Construct,
install, and test customized configurations based on various platforms and
operating systems - Monitor
and test PC performance and provide statistics and reports - Recommend,
schedule, and perform PC, hardware and peripheral equipment improvements,
upgrades, and repairs. - Maintain
communications with end users to ensure systems continually meet business
needs - Perform
periodic system maintenance - Place
and escalate vendor service calls when necessary to resolve hardware or
software failures - Carry
out research on computer products in support of PC procurement and
development efforts. - Evaluate
and recommend products for purchase - Write
technical specifications for purchase of PCs, networking hardware and
related products - Maintain
up-to-date knowledge of hardware and equipment contracts and supervise
contract-based installations - Actively
coordinate with end users and technical staff to implement and maintain
systems that utilize industry best practices to meet business objectives,
while maintaining the security and integrity of the data, system and
network - Compile
and submit metrics, project status reports and operating status reports
for management and team members - Offer
technical guidance to less experienced personnel - Prepare,
coordinate and support user training and documentation and provide
technical assistance for post-implementation support issues - Provide
service desk and technical support to users - Perform
routine to moderately complex problem analysis and resolution design for
systems and applications - Support,
communicate, reinforce and defend the mission, values and culture of the
organization - Maintain
timely and accurate helpdesk records using the ticket management system - Update
job knowledge by participating in educational opportunities; reading
professional publications; maintaining personal networks; participating in
professional organizations - Accomplish
organization goals by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job
accomplishments - Protect
organization’s value by preserving the confidentiality of information
Qualifications, Skills and Experience:
- The
candidate should hold an associate’s Degree in Business Administration,
Management Information Systems, Mathematics, Industrial Technology,
Computer Sciences, a related field; equivalent experience; or associate
level vendor certification(s) - Two
(2) to five (5) years of directly related experience in IT support - DoD 8570 Level II (COMPTIA SEC+)
- Professional
Certification(s) (e.g., Network +, A+) are preferred for relevant systems - Strong
verbal, written and interpersonal communication skills - Possess
the ability to work independently as well as cooperatively in a
team-oriented environment - Ability
to successfully interact with all levels of management, other IT
professionals and end-users - Excellent
analytical and problem-solving skills - Is
open and responsive to change and demonstrates a commitment to the process
of continuous improvement by identifying and responding actively and with
sensitivity to the needs of all customers - Prior
experience training users - Significant
experience supporting DoD – and specifically USSOCOM/SOF/SOCAFRICA - Various
Certifications (CCNA, MCITP, MCSA, etc) - Prior
experience with SOF Deployable Nodes and SOF tactical communications
equipment - Prior experience with configuring and maintaining mobile devices
- Significant experience accessing, mitigating, and eliminating IA vulnerabilities
- User account creation, modification, and unlocking
- Minimum US Security Clearance Level: Top Secret SCI Eligible
- Education or knowledge of the principles, methods, and techniques used in troubleshooting and support
- Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications
How to Apply:
All candidates who are suitably
qualified should Apply Online at the web link below.
qualified should Apply Online at the web link below.
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