ABC Capital Bank Jobs – Head of Credit and Operations

Organisation: ABC Capital
Bank Ltd
Duty Station:  Kampala, Uganda
About ABC: 
ABC Capital Bank started its journey in 1993, as a deposit taking
financial institution then trading by the name Capital Finance Corporation
Limited. Licensed and supervised by Bank of Uganda under the Financial
Institutions Act 2004, Capital Finance Corporation Limited offered a wide range
of products such as savings accounts, business accounts, fixed deposits,
business loans services and remittances through Western Union money transfer
agency. The target market was mainly small and medium enterprises, individual
and salaried workers.
Job Summary: The ABC Head of
Credit and Operations will be responsible for the smooth running of both the
credit and operations department within the set policies, guidelines and
procedures for the benefit of all stakeholders
Key Duties and Responsibilities: 
1. Credit Management:
  • Develop and implement suitable credit risk
  • Guide the Business on all aspects of
  • Oversee the Credit approval process by
    recommending suitable discretions.
  • Responsible for the improvement of Credit
    processes by adopting and developing best practices.
  • Technically support the business in the
    growth of loans and advances to within the desirable levels.
  • Manage the loan portfolio in order to
    minimise the risk of loss.
  • Pursuing recovery of loans and advances
    with a view of achieving maximum recovery at minimum cost.
  • Monitor achievement of service levels
    agreements with users
  • Devise and implement a suitable training
    and development plan for self and all staff in the credit and operations.
  • Manage the costs within the department
2. Operations Management:
  • Offer leadership, direction and pace to
    the Operations team
  • Develop the bank’s operations business
    plan and ensure proper implementation of the same.
  • Draft, review and implement the Bank’s
    Operations Manual and ensure compliance of the same to the set guidelines
    by both the regulator and the bank.
  • Develop best customer service policies,
    strategies and an aggressive customer retention scheme is in place.
  • Set performance standards and ensure that
    the objectives / targets in the Board approved operational plans are
    Supervise transactions in the system
  • Ensure that the bank complies with
    operational statutory tax requirements
  • Manage operational risks for the bank to
    prevent losses and other associated risks
  • Manage the physical cash balances in the
    safe and manage its replenishment
  • Oversee the liquidity position of the
    Branches in line with the Bank’s and BOU regulations and within insurance
  • Work closely with the bank’s auditors, BOU
    and other banks in all Operational matters relating to ABC Capital Bank.
Key Performance Indicators:
  • Zero Audit queries
  • Zero customer complaints.
  • 100% compliance to KYC and AML policies
    and procedures.
  • At least 3 trainings annually.
  • Reduced NPA level to below 5%
Qualifications, Skills and
  • The applicant should hold a good
    University degree in any Accounting field
  • Possess additional Certified qualification
    in ACCA/ CPA an added advantage
  • At least ten years’ experience and above
    working a financial institution in both operations and credit departments
  • A minimum of three years’ experience at
    senior management level in credit department
  • Excellent interpersonal skills
  • Good communication skills
  • Possess the ability to work under pressure
  • Computer literacy skills
How to Apply:
All qualified and interested candidates should send a signed cover
letter, CV and three reputable referees to clearly
indicating the position you have applied for or hand deliver to:  ABC Capital Bank, Colline House, Plot 4,
Pilkington Road, Kampala, Uganda.
NB: We appreciate all applicants for showing interest in working with
us, but only shortlisted candidates will be contacted.
Deadline: 18th July, 2014

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