Job Title: Customer
Service Representative (Temporary)
Service Representative (Temporary)
Organisation: NFT
Consult
Consult
Duty Station: Kampala,
Uganda
Uganda
About NFT:
NFT Consult, a leading HR
Consultancy firm, seeks to recruit for it valuable client, a leader in the
fight against poverty in sub-Saharan Africa, Asia, the Middle East/North Africa
and Latin America. NFT Human Resource Solutions are customer tailored per
industry requirements and are geared towards increased cost savings, process
improvement leading to improved efficiency and effectiveness yet simultaneously
strengthening quality and control of resources.
Consultancy firm, seeks to recruit for it valuable client, a leader in the
fight against poverty in sub-Saharan Africa, Asia, the Middle East/North Africa
and Latin America. NFT Human Resource Solutions are customer tailored per
industry requirements and are geared towards increased cost savings, process
improvement leading to improved efficiency and effectiveness yet simultaneously
strengthening quality and control of resources.
Job Summary: The
Customer Service Representative will be responsible for providing high quality
customer services in agriculture, livestock and quality assurance for
implementing a customer care system for the Community Knowledge Worker (CKW)
project in Uganda. The Customer Service Representative will be responsible for
the day implementation of the call centre activities which include resolving
inbound queries, farmer registrations, continuous building of databank and
researching on farmer information needs. This is an opportunity for a dynamic
professional in the agricultural/livestock sector with a belief in the
potential of technology to meaningfully improve rural live hoods.
Customer Service Representative will be responsible for providing high quality
customer services in agriculture, livestock and quality assurance for
implementing a customer care system for the Community Knowledge Worker (CKW)
project in Uganda. The Customer Service Representative will be responsible for
the day implementation of the call centre activities which include resolving
inbound queries, farmer registrations, continuous building of databank and
researching on farmer information needs. This is an opportunity for a dynamic
professional in the agricultural/livestock sector with a belief in the
potential of technology to meaningfully improve rural live hoods.
Key Duties and Responsibilities:
- Quickly
respond to inbound farmer/CKW calls - Ensure
that MIS platform is up to date - Technically
support in resolving pulse queries - Make
monitory outbound calls to FHI CKWs - Follow
up with adoption drive CKWs and support them in setting up demos - Follow
up with Gumutindo CKWS - Updates
the existing databases (CRM) with changes and the status of each
customer/prospectve customer. - Responsible
for implementing an execution plan - Receiving
all inbound calls - Daily
spot checks of MIS platform and manual update where necessary - Resolving
pulse queries - Calling
up FHI 360 CKWs - Calling
up selected adoption drive CKW groups - Calling
up all the 94 Gumutindo CKWS
Qualifications, Skills and Experience:
- The
ideal candidate for the Customer Service Representative should preferably
hold a Bachelor’s degree in Human
Resource or business field - Good
customer service skills - Language
Proficiency: English, Luo
and Luganda
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
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