Standard Chartered Bank (Stanchart) Jobs – Branch Manager -Kikuubo Branch

Organisation: Standard
Chartered Bank (Stanchart)
Duty Station:  Kampala, Uganda
Job ID: 429740
About Stanchart:
Standard Chartered PLC is a British
multinational banking and financial services company headquartered in Hong
Kong, China. It operates a network of over 1,700 branches and outlets
(including subsidiaries, associates and joint ventures) across more than 70
countries and employs around 87,000 people. It is a universal bank with
operations in consumer, corporate and institutional banking, and treasury
services. Despite its UK base, it does not conduct retail banking in the UK,
and around 90% of its profits come from Africa, United Kingdom, United States
and the Middle East. Standard Chartered Bank Uganda is the longest established
international bank in the country; the first branch was opened in August 1912.
We had 11 branches up to 1972 and retained only one branch during the
turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative
Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11
branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank
Uganda has 29 ATMs and over 600 staff.
The Branch Manager will
principally be responsible for:
  • Leading the staff within the
    branch to effectively meet revenue goals by consistently delivering
    exceptional customer experience, maximizing new business opportunities in
    the catchment and deepening existing relationships within the chosen
    customer segments
  • Responsible for overall branch
  • Creation of an operations
    environment that is continuously improving to meet standards along the
    measures of customer satisfaction, efficiency and productivity, while
    ensuring that risks are well controlled and processes are in compliance
    with local regulatory requirements.
  • Overall accountability for
    people management in the branch and must drive behaviours to enable
    optimal service quality to customers. In line with this, the Branch
    Manager will groom and develop talent for building bench strengths.
Duties and Responsibilities: 
1. Strategy Formulation & Execution, and
Financial Management:
  • Develop branch strategic plans
    in alignment to overall CB agenda
  • Assess and articulate
    franchise strategy to maximizing the potential opportunities within the
    branch catchment area
  • Drive execution of strategy,
  • Drive new sales revenue and
    total revenue through acquisition, deepening & retention of customers
    across all segments
  • Make sure of effective
    execution of rigorous sales, service & operations management
    disciplines across the branch
  • Optimize branch P&L and
    balance sheet performance as well as other financial KPIs
2. Customer Experience & Relationship Management:
  • Drive delivery of the Bank’s
    brand promise to our customer, tailored across segments (including ensuring
    overall branch presentation and ambience as per brand standards)
  • Identify opportunities for
    process improvements based on VoC and VoF and drive for gap resolutions
  • Personally role model as a
    customer-centric ambassador and engage key customers of branch
  • Drive for overall coordination
    across key roles within branch to ensure seamless customer service
  • Collaborate with Segment to
    facilitate up- streaming of customers
  • Ensure sustained efforts of
    Relationship Managers & Personal Financial Consultants in deepening
    customer relationships and portfolio management
3. Leadership, People & Community
Development :
  • Drive and embed a strong
    performance culture through inspiring, motivating and rigorous performance
    management discipline
  • Develop and build talents
    within branch through optimal resourcing, capacity planning, succession
    planning and engagements
  • Personally coach and mentor own
    team leaders to enable delivery of branch results and fulfilment of
    individual managers scorecard
  • Assume personal responsibility
    for Branch Staff productivity and performance relating to portfolio, new
    sales, teller transactions, etc.
  • Steer building branch profile
    through strong internal & external networking & alliances building
4. Risk Management & Control:
  • Ensure meeting clients
    requirements while ensuring compliance with all regulations and controls
    as set by the Bank and external regulatory authorities by all staff
  • Read, understand and comply
    with all provisions of the Group Code of Conduct
  • Sound knowledge of all aspects
    of general banking, retail operations and credit operations / deposit and
    lending products / inspection and audit requirements, as applicable
  • Awareness of all the policies
    and procedures issued in relation to money laundering prevention
  • Ensure CDD compliance for all
    new to bank and existing customers.
  • Ensure zero operational loss
    and effective complaint management.
  • Effective reject management
  • Report any suspicious
    transaction immediately to the supervising officer of Fraud Control
Skills and Experience: 
  • The ideal candidate should
    possess relevant qualifications, skills and experience to undertake the
    aforementioned duties and responsibilities more so in the banking sector.
  • Sales and Service Products and
  • Knowledge of Processes and
  • Risk Management &
    Compliance skills
  • Skills in business Management
  • People Management skills
  • Stakeholder Engagement &
  • Good leadership skills
NB: Standard Chartered is committed to diversity and inclusion.
We believe that a work environment which embraces diversity will enable us to
get the best out of the broadest spectrum of people to sustain strong business
performance and competitive advantage. By building an inclusive culture, each
employee can develop a sense of belonging, and have the opportunity to maximise
their personal potential.
How to
If interested in working with Standard
Chartered Bank in the above portfolio, Please send us visit Web link below and
review requirements and thereafter express your interest by Clicking Apply Now
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