The Ugandan Jobline

• Leading the staff within the
  branch to effectively meet revenue goals by consistently delivering
  exceptional customer experience, maximizing new business opportunities in
  the catchment and deepening existing relationships within the chosen
  customer segments
• Responsible for overall branch
  profitability
• Creation of an operations
  environment that is continuously improving to meet standards along the
  measures of customer satisfaction, efficiency and productivity, while
  ensuring that risks are well controlled and processes are in compliance
  with local regulatory requirements.
• Overall accountability for
  people management in the branch and must drive behaviours to enable
  optimal service quality to customers. In line with this, the Branch
  Manager will groom and develop talent for building bench strengths.

• Develop branch strategic plans
  in alignment to overall CB agenda
• Assess and articulate
  franchise strategy to maximizing the potential opportunities within the
  branch catchment area
• Drive execution of strategy,
• Drive new sales revenue and
  total revenue through acquisition, deepening & retention of customers
  across all segments
• Make sure of effective
  execution of rigorous sales, service & operations management
  disciplines across the branch
• Optimize branch P&L and
  balance sheet performance as well as other financial KPIs

• Drive delivery of the Bank’s
  brand promise to our customer, tailored across segments (including ensuring
  overall branch presentation and ambience as per brand standards)
• Identify opportunities for
  process improvements based on VoC and VoF and drive for gap resolutions
• Personally role model as a
  customer-centric ambassador and engage key customers of branch
• Drive for overall coordination
  across key roles within branch to ensure seamless customer service
• Collaborate with Segment to
  facilitate up- streaming of customers
• Ensure sustained efforts of
  Relationship Managers & Personal Financial Consultants in deepening
  customer relationships and portfolio management

• Drive and embed a strong
  performance culture through inspiring, motivating and rigorous performance
  management discipline
• Develop and build talents
  within branch through optimal resourcing, capacity planning, succession
  planning and engagements
• Personally coach and mentor own
  team leaders to enable delivery of branch results and fulfilment of
  individual managers scorecard
• Assume personal responsibility
  for Branch Staff productivity and performance relating to portfolio, new
  sales, teller transactions, etc.
• Steer building branch profile
  through strong internal & external networking & alliances building
  

• Ensure meeting clients
  requirements while ensuring compliance with all regulations and controls
  as set by the Bank and external regulatory authorities by all staff
• Read, understand and comply
  with all provisions of the Group Code of Conduct
• Sound knowledge of all aspects
  of general banking, retail operations and credit operations / deposit and
  lending products / inspection and audit requirements, as applicable
• Awareness of all the policies
  and procedures issued in relation to money laundering prevention
• Ensure CDD compliance for all
  new to bank and existing customers.
• Ensure zero operational loss
  and effective complaint management.
• Effective reject management
• Report any suspicious
  transaction immediately to the supervising officer of Fraud Control

• The ideal candidate should
  possess relevant qualifications, skills and experience to undertake the
  aforementioned duties and responsibilities more so in the banking sector.
• Sales and Service Products and
  Services
• Knowledge of Processes and
  Systems
• Risk Management &
  Compliance skills
• Skills in business Management
• People Management skills
• Stakeholder Engagement &
  Professionalism
• Good leadership skills

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