NC Bank Jobs – Head of Operations

Job Title: Head of Operations
Organisation: NC Bank
Duty Station: Kampala,
Reports to: Managing
About NC Bank:
NC Bank Uganda Limited was incorporated in Uganda on 8th August 2011
and approved as a Commercial Bank (Class 1) by Bank of Uganda on 8th February
2012. The Bank is authorized to carry out financial services business as
defined in the FI Act 2004 and Finance and Operating Leases. NIC Bank started
operations on 1st June 2012 and its authorized place of business is plot 4/6
Nakasero Road on Rwenzori Towers. The Bank is a fully owned by NIC Bank Limited
in Kenya.
Job Summary: The incumbent
will be primarily responsible for the strategic direction and management of the
branches and Bank’s operations function.
Key Duties and
  • Drive, develop and motivate high
    performance in the branch (s) and ensure that the teams are committed to
    achieving success throughout the Branch (s).
  • Provide strategic leadership to the
    operations department and guide all its activities to support the Bank’s
    growth strategies and achieve projected business results.
  • Design the operational risk management
    framework for the operations department and supervise activities to ensure
    that the risks associated with the Bank’s operational activities are
    acceptable and well mitigated.
  • Guide and advise on the set standards for
    implementation of operational processes and continuously explore
    opportunities to improve operational effectiveness and efficiencies while
    monitoring compliance to relevant regulations, as well as achieving
    business value and total customer satisfaction.
  • Initiate, establish and maintain the
    Bank’s operating policies and procedures, monitor and ensure their regular
    update and consistent application.
  • Steer the timely, quality and cost
    effective project management of the Bank, to create business value and
    support the achievement of business objectives through planned
  • Effectively manage the integration of
    technology into the Bank’s business operations and monitor the performance
    of all deployed technologies to ensure effective and efficient business
  • Responsible for the supervision of all
    units under operations to drive business value and the achievement of
    business expectations in line with internal and statutory Banking
  • Monitor operational activities in order to
    ensure the achievement of a firm level of compliance to internal controls
    and adherence to the highest standards of quality both within the
    processes and in the services to clients.
  • Authorize expenditures within limit and
    refer those above, whilst maintaining overall expenditure as per budget.
  • Oversee the management of critical
    business relationships, to ensure the protection of the Bank’s business
    interests and achievement of all service level agreements with suppliers.
  • Manage motivate and develop the branch and
    operations teams through rigorous performance management, coaching,
    mentoring and learning interventions to create a team able to deliver the
    team’s objectives.
  • Perform any other duties assigned by the
    Managing Director.
Qualifications, Skills and
  • The ideal candidate should preferably hold
    a bachelor’s degree in business, finance or accounting from a recognized
    University. A Master’s degree and other relevant professional
    qualifications obtained in the Banking sector will be an added advantage.
  • At least ten years’ managerial experience
    in a Commercial Banking environment, with at least three gained at a unit
    head level, leading the Banking operations of any Bank.
  • The candidate must be aware of the current
    and future Banking trends and best practices, possess the ability to
    anticipate and mitigate risks in operations and the ability to quickly
    grasp and understand systems as well as pay attention to detail.
  • The candidate must be result oriented,
    firm and honest. They should also be a good negotiator, team player and
    have good communication, interpersonal and human resource management
How to Apply: 
If you feel you match the above qualifications and possess the relevant
banking experience, please send your application together with a fully updated
CV indicating three professional references, academic transcripts and
testimonials to the Human Resources Officer at NC Bank Uganda Limited, Plot 4/6
Rwenzori Towers, P.O Box 28707 Kampala. Uganda or on email:
NB: Only short listed
candidates shall be contacted.
Deadline: Friday, 6th
June, 2014
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