Finance Trust Bank Job Opportunities – Manager Systems & IT Services

Organization: Finance
Trust Bank
Duty Station: Kampala,
Reports to: Head of ICT
About Us:
Finance Trust Bank was licensed as a Tier 1 commercial Bank on 11th
November, 2013, taking over the ­financial services business of Uganda Finance
Trust Limited (MDI). Today Finance Trust Bank is a fully ‑edged commercial bank
serving a clientele of over 240,000 depositors and over 26,000 borrowers, through
a network of 33 branches country wide. The bank offers a wide variety of
Products and services including; Savings, Current accounts, Loans, Money transfer
services and Bills payments to its target market which comprises of micro,
small and medium entrepreneurs, salary earners and youth.
Job Summary: The Manager Systems
& IT Services will primarily support and maintain a structured Environment
that facilitates the development of IT services to leverage value from ICT
infrastructure services and capabilities across the bank.
Key Duties and Responsibilities:
  • Oversee the ICT Service Delivery team by taking
    responsibility for service desk, desktop support and application support.
  • Manage the implementation and maintenance
    of ICT Library principles within the department.
  • Implement and maintain a Service Level Management
    process that includes a
  • Service Catalogue, Service Level Agreements,
    Operational Level Agreements and regular service reviews in-line with
    industry best practice.
  • Implement and maintain a Configuration Management
    process by ensuring that all software assets are appropriately recorded
    and managed.
  • Design and develop users’ manuals and corresponding
    training programs for new and existing systems.
  • Make sure that all bank business,
    application and collaboration systems are well installed, maintained and
    managed so as to achieve systems efficiency.
  • Implement and maintain an ICT complaint Service
Qualifications, Skills and
  • The ideal candidate should possess a University
    degree in computer science, information systems and information technology
    from a reputable institution.
  • Five or more years’ experience in a computing
    or relevant environment.
  • ITIL Service Management qualification and certi­fications
    from Microsoft, SUN,
  • HP, etc.
  • Possess the ability to keep up to date
    with technological advances.
  • Ability to supervise, train sta, including organizing,
    prioritizing, and scheduling work assignments.
  • Employee development and performance management
  • High level of integrity and ethical standards.
  • Excellent analytical & problem solving
  • Excellent communication skills.
How to Apply:  
All suitably qualified and interested candidates should send their
applications plus photocopies of academic documents and testimonials, a CV with
at least three reference professional referees i.e. from current or most recent
employer) to the Head of Human Resources, Finance Trust Bank, Plot 115 &
121, Katwe, P. O. Box 6972, Kampala, Uganda.
Deadline: 28th May 2014

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