Job Title: PM Managed
Services
Services
Organisation: NFT
Consult
Consult
Duty Station: Kampala,
Uganda
Uganda
About NFT:
NFT Consult, a leading HR Consultancy firm. NFT Human
Resource Solutions are customer tailored per industry requirements and are
geared towards increased cost savings, process improvement leading to improved
efficiency and effectiveness yet simultaneously strengthening quality and
control of resources.
Resource Solutions are customer tailored per industry requirements and are
geared towards increased cost savings, process improvement leading to improved
efficiency and effectiveness yet simultaneously strengthening quality and
control of resources.
Job Summary: The PM Managed Services will be mainly responsible for the:
- Management of the delivery
teams in terms of efficiency, attrition rate and career path evolution. - Ensure the management and
supervision of managed and/or outsourced network infrastructure elements.
Key Duties and
Responsibilities:
Responsibilities:
- Make certain that the
team monitor networks, end-to-end services in real-time to ensure SLA and
KPIs fulfillment and initiate corrective actions to treat abnormal
conditions or performance trends. - Ensure the team delivers
effective incident detection and resolution, manages complex incidents
that span technology % services boundaries and coordinates escalation to
Technical Support Operations - Ensure the network
performance analysis is conducted and initiate the corrective actions to
resolve any findings of the analysis. - Act as the key focal contact
for customer for their network management operation. - Develop Network Operations
teams with appropriate trainings, knowledge transfer etc. - Ensure that best
practices are applied with knowledge management shared with peers and
teams. - Ensure that all
functional resources are continuously available: people, tools, facilities
etc. - Ensure that Network
Operations are continuously delivered 24x7x365. - Manage project costs and
variable margins,
Key Performance
Indicators (KPIs):
Indicators (KPIs):
1.
Performance of the team
Performance of the team
2. 3R
performance (Response/Restore/Resolve)
performance (Response/Restore/Resolve)
3.
Resource availability and attrition rate
Resource availability and attrition rate
Qualifications,
Skills and Experience:
Skills and Experience:
- Past experience in
Maintenance, Network Operations and/or Technical Support activities in
mobile and fixed environments. - Strong global management
and people management skills - Significantly experienced
to work in international environment - High customer and results
focused - Highly fluent in English
with good communication skills - Excellent computer
literacy skills - High degree of
adaptability - Business acumen &
cost management - Excellent decision making
skills - Ability to manage
execution - Skills in Modeling &
planning - Problem solving Skills
- High innovative ability
- Customer-oriented
approach - High degree of Accountability
- Excellent Team work
- Respect for other
- Break boundaries and
barriers - Leads courageously
- Leads with authenticity
- Can happen attitude
- Mobilizes teams and grows
potential - Projects a winning
mindset - Shapes a compelling
future
How to Apply:
All suitably qualified candidates should visit the web
link below and create a profile on the NFT Consult website by entering their
e-mail addresses. Please visit web link below and click Apply now if convinced
you have the job requirements. The applications/CVs should be prepared in
English and submitted in either MS Word or PDF format will be considered.
link below and create a profile on the NFT Consult website by entering their
e-mail addresses. Please visit web link below and click Apply now if convinced
you have the job requirements. The applications/CVs should be prepared in
English and submitted in either MS Word or PDF format will be considered.
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