Job Title: End User Support Engineer
Organisation: Wipro Technologies
Duty Station: Kampala, Uganda
Reports to: Mbegu
Marine Base Coordinator and Barge Capt
Marine Base Coordinator and Barge Capt
About Wipro:
NFT Consult seeks to recruit for its
valuable Client, Wipro, which focuses on the IT services & BPO business,
and is one of the world’s leading software and outsourcing service providers.
valuable Client, Wipro, which focuses on the IT services & BPO business,
and is one of the world’s leading software and outsourcing service providers.
Key Duties and Responsibilities:
- Responsible
for all End User Support Devices- Desktops, Laptops & Printers, Desk
phones etc. at any of the MTN locations - Software
installation & Configuration –For all EUC related OS and other
applications - Trouble
shooting and providing solution for all EUC related hardware and software
issues - Responsible
for performing periodic PM activity for all EUC related devices - Responsible
for Antivirus & Patch Management on End user support devices. - In charge
of End-user Asset Management and Reporting - Remote
location visit and support. (Service Center & Branches). - Management
of vendor deliverables where services are provided externally. - Escalating unresolved issues to Vendors where
required - Following
up with Vendors till the resolution of the issue - Measuring
& recording the vendor performance reports - Responsible
for providing periodic updates to end users on their Incidents /SRs and
updating the same in tool. - Responsible
for logging incidents /SR on behalf of End users – Wherever required - Accountable
for Application and OS standardization for EUC environment throughout MTN - Responsible
for Managing Licensed application and provide the updates to Management. - Need to
prepare reports on End user support where required - Implementation
of Changes based on Hub processes - Ensure
the closing of End User related audit points - Implementing
Best Practice for End Users devices including Capacity Planning - Notifying
the MTN on major incidents occurred - Apprise
the IT senior manager on all License issues in your area - Ensure
that all Laptops and Desktops are on the LAN and abide with the MTN SEA
HUB Policies - Charged
with gathering feedback from users about the quality of service we are
providing to him - Responsible
to take confirmation from user before closing any incident about healthy
incident closure and by this avoid incident re-openings - Prepare
SOPs and KBASE about EUC incident resolutions and submit - Take
initiatives of best practices implementation under EUC domain. Follow the
best practices which EUC manager suggest to drive - Responsible
for any other support for the Initiatives which EUC manger or Sr.
Management implements within EUC domain
Qualifications, Skills and Experience:
- The
applicant should possess at least four years’ experience and above in a
busy corporate environment. - Additional
training on Microsoft products like Windows and Server - Professional
MCSE certification - Knowledge
an exposure to Microsoft solutions i.e. Operating Systems and management
tools. - Active
Directory Management experience - Windows
Client Installation and Maintenance - Antivirus
Administration skills - Good
understanding and knowledge of SCCM/SCOM - Possess
the ability to work with service desk
How to Apply:
All suitably qualified candidates
should visit the web link below and create a profile on the NFT Consult website
by entering their e-mail addresses
should visit the web link below and create a profile on the NFT Consult website
by entering their e-mail addresses
Please visit web link below and click
Apply now if convinced you have the job requirements
Apply now if convinced you have the job requirements
For More Ugandan Jobs, Please
Visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline
Visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline