Barclays Bank Careers – Relationship Manager – Global Development Organisations

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
Reports to: Head of Institutional Banking
 About Barclays
Africa: 
Barclays Africa encompasses
Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations
in 10 countries organised in four geographic areas: North Africa (Egypt), East
and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa
(Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its
2.8m customers through a network of 573 branches and service centres providing
a variety of traditional financial products including retail mortgages, current
and deposit accounts, commercial lending, unsecured lending, credit cards,
treasury and investments.
Job Summary: The Relationship Manager will
be responsible for;
  • Managing
    and sustaining a portfolio of corporate customers under the umbrella of
    Global Development Organizations and or Public sector names, building long
    term relationships founded on efficient and reliable support for their
    business. This is achieved particularly through quick risk decisions and
    managing consistency and quality of operational service.
  • The
    primary objective is to maximize risk-adjusted portfolio contribution; and
    to grow the liability base of the Corporate bank.
  • The
    jobholder will be responsible for business development both with new
    customers and with existing customers where they are expected to increase
    “wallet share”.
Key Duties &
Responsibilities:
1. Sales and Service:
65%
  • Maintain Relationship Account Plans
    for all customers in the portfolio such that contact with customers is
    prioritized.
  • Conduct annual and if appropriate,
    interim reviews of customers borrowing facilities
  • Conduct annual and if appropriate,
    interim reviews with non-borrowing customers
  • Determine the key messages, e.g.
    agreed service standards, negotiated pricing, relationship team contact
    points and new product changes, deciding upon the most appropriate
    communication method
  • Deal with and find solutions to
    customer complaints
  • Determine the products that are most
    effective in meeting customers’ needs and be able to sell these at short
    notice both reactively and proactively.
  • Research, create and follow up a
    target list for potential new business.
2. Business
Management 30%
  • Research, create and follow up on a
    target list for potential new business
  • Identify priority customers using
    the Customer Relationship Planning templates to assess their present and
    potential contribution.
  • Gather all the required information
    that is needed to prepare and assess credit applications. Role holder will
    be expected to input certain key information such as judgmental
    information. (They will work with Associate Relationship Managers 
    (ARMs)  and Corporate Credit Manager (CCM) resources to construct
    credit applications).
  • Control and quality of the
    portfolio, using available triggers and adherence to Risk management
    guidelines and policies.
3. Staff Management
5%
  • Day to day coaching and development
    of Assistant Relationship managers (ARMs)
Qualifications, Skills
& Experience:
  • The applicant should possess
    comprehensive knowledge of the Corporate set of products as well as a
    broad understanding of products available in Barclays Africa Group.
  • For Complex products, will have a
    detailed knowledge of the requirements of the more sophisticated
    customers.
  • Job holders will be ACIB or
    equivalent (optional)
  • Introduce the product and
    co-ordinate the introduction of the relevant Group product specialist.
  • Comprehensive understanding of
    policies and strategies within the country as they relate to the demands
    of the customer base.
  • A detailed understanding of Country
    and CBRM guidelines and credit risk policies.
  •  Required to form relationships
    with customers, therefore minimum tenure will be 2 years.
  • The jobholder will need to be able
    to communicate with credibility when dealing with financial controllers of
    companies. These customer contact points will have high expectations of
    the Relationship Manager in terms of professionalism, ability to add value
    to their business and find innovative solutions to their needs.
  •  The jobholder’s portfolio will
    consist of a full range of Global development Organizations and or Public
    sector customers who will often be subject to competitive approaches from
    other banks.
  • Business development activity will
    also be challenged by those competitive pressures.
  • Good relationship skills
  •  Internal and external senior
    risk assessment and management
  • Good Presentation skills
  • Influencing and Negotiating
  • Good Communication skills
  • Credit Risk skills, (an added
    advantage especially for Public sector names)
  • General Corporate skills
  • Good Communications skills
How to Apply:
If you feel challenged by
any of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email: barclays.uganda@barclays.com
Deadline:  18th December,
2013

For More Ugandan Jobs,
Please Visit https://www.theugandanjobline.com   or
find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs