28 November 2013

IT Career Jobs - Incident Manager at Wipro Technologies

Job Title:  Incident Manager
Organisation: Wipro Technologies
Duty Station: Kampala, Uganda

Qualifications, Skills and Experience:
  • The candidate should possess a Bachelor's degree in IT, Computer Science or related. An additional qualification e.g. Masters/Diploma in related field will be an added advantage.
  • The applicant should possess an ITIL certification (version 3)
  • Experience in Incident management and Major Incident Management, preferably on telecom environment.
  • Proven customer support experience (at least 4 years) in a large scale and diverse environment, with a particular emphasis on the use of problem management processes, escalation procedures and related disciplines
  • Proven background within problem analysis & management
  • Excellent communication & influencing skills
  • Experience of managing problems for multiple external clients
  • Good interpersonal skills, with the ability to communicate clearly and effectively to both IT and other Colleague staff.
  • Identify the work required and organise, facilitate and / or perform the work with only minimal guidance from senior management
  • Good analytical skills; a structured and methodical approach 
  • Highly organised, with the ability to plan for short- to-medium term objectives
  • Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness.
  • Commitment to Quality Standards and continuous improvement.
  • Ability to work with the team

How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses

Please visit web link below and click Apply now if convinced you have the job requirements

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