The Ugandan Jobline

• The
  candidate should possess a Bachelor’s degree in IT, Computer Science or
  related. An additional qualification e.g. Masters/Diploma in related field
  will be an added advantage.
• The
  applicant should possess an ITIL certification (version 3)
• Experience
  in Incident management and Major Incident Management, preferably on
  telecom environment.
• Proven
  customer support experience (at least 4 years) in a large scale and
  diverse environment, with a particular emphasis on the use of problem
  management processes, escalation procedures and related disciplines
• Proven
  background within problem analysis & management
• Excellent
  communication & influencing skills
• Experience
  of managing problems for multiple external clients
• Good
  interpersonal skills, with the ability to communicate clearly and
  effectively to both IT and other Colleague staff.
• Identify
  the work required and organise, facilitate and / or perform the work with
  only minimal guidance from senior management
• Good
  analytical skills; a structured and methodical approach 
• Highly
  organised, with the ability to plan for short- to-medium term objectives
• Strong
  service attitude; builds lasting customer relationships, strives for
  efficiency and effectiveness.
• Commitment
  to Quality Standards and continuous improvement.
• Ability
  to work with the team

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