Barclays Bank Uganda Careers – Sales Manager

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
Job Summary: The Sales Manager will sell Barclays Africa
Retail business products to walk-in customers to the branch, actively go out
and recruit new customers. Support Local Business Development managers during
the account opening process for new business and cross sales. 
Responsibilities include: 
Key Duties & Responsibilities:
1. New Business Development  50%
·        
 Increase product penetration for the
customers under management by reviewing their portfolio to determine potential
cross sells and proactively recommend new products to customers.
·        
Create customer proposals based on the needs
analysis and follow through the sales process.
·        
Refer to the relevant product area for specialist
product help or advice (e.g. Asset Finance) when uncertain about the product
delivery or application process. Respond directly to customers with the
details.
·        
Achieve agreed sales targets for new accounts, cards,
assets and liabilities, through a proactive calling program to Business Club
customers.
·        
Conduct regular face-to-face customer visits and
arrange focused social events and individual entertainment.
·        
Recruit new customers into the Business Club and
manage the Business Club relationship once they become members. This includes
following up on outstanding club fees, providing input to seminars and trips
arranged for customers, and ensuring a high level of customer retention in the
club.
·        
Interface with the Business Club Coordinator during
the event planning for monthly or bi-monthly events including providing the
invitation list, the theme for the event and identifying potential speakers.
·        
When customer wish to exit the Business Club,
conduct exit interviews to determine the reasons for departure and feed these
back to the Business Development Manager.
·        
On a regular basis, interface with the Vehicle and
Asset Finance team, to ensure that product knowledge is kept up to date and
that all opportunities are followed up.
·        
Update the customer database with customer
demographics.
·        
When interfacing with business owners, identify
potential opportunities for the owners to become Prestige or Premier Customers
and ensure that leads are passed on the Affluent Segment for follow-up. Arrange
introductions for the Premier or Prestige team where appropriate.
·        
Continuously monitor utilisation of credit
facilities. Identify and resolve under-utilisation by contacting customers to
determine the reasons and escalating service issues.
·        
Review the local media to identify potential target
market customers.
·        
Manage own calling programmed, including
identifying names to call on in a particular month and setting up the meetings.
Obtain advice from the Business Development Manager if required.
·        
On a monthly basis, compile a report on the calling
programmed for the month and personal sales progress against the targets as
agreed. Present the report to the Business Development Manager.
·        
Participate in product campaigns that apply to
Small and Medium Enterprises by ensuring that the products are explained to
customers.
·        
Conduct a detailed needs analysis for potential
customers to determine which products would suit their business requirements.
2. Relationship Building   20%
·        
Increase product penetration for existing customer
base by reviewing their portfolio to determine potential cross sells and
proactively recommend new products to customers. Business Customer Advisors are
expected to service a portfolio of up to 1000 customers.
·        
Update the customer database with customer
demographics.
3. Compliance / KYC   20%
  • Complete account opening documentation
    together with customers and submit to the Branch Manager or Team Leader
    for final review before submitting to operations for processing. Business
    Customer Advisors are however held personally accountable for accuracy and
    quality of these and supporting documents that they complete and submit.
  • Achieve operational rigour excellence in all
    aspects of procedures and processes personally undertaken to ensure green
    audit.
  • Follow the end to end account opening ensuring
    new accounts are authorised and KYC compliant. Escalate any items that
    exceed the agreed service level timelines or where there are unresolved
    KYC requirements, to the Business Development Manager or Branch Manager or
    Head Of SME..
  • Comply with general Barclays operational risk
    & rigour requirements e.g. KYC and anti-money laundering regulations.
  • Conduct snap checks as allocated by the
    Business Development Manager.
  • Sign customer contracts on behalf of the bank
    once the contents have been agreed by all internal parties in accordance
    with current procedures.
  • Approve manual transactions sent by customers
    to the branches prior to the payments being released.
4. Risk Interface   10%
  • Initiate credit applications for new and
    existing customers by completing the documentation with customers,
    completing the required financial analysis and submitting applications to
    Retail credit for approval.
  • Collect securities documentation from
    customers ensuring that the securities meet Barclays standards and any
    specific requirements depending on the facilities offered to the customer.
    Check all such documentation before submitting to the back office.
Qualifications, Skills & Experience:
  • The candidate should
    possess Banking product sales experience
  • A first degree in
    Banking or Commerce will be preferred
  • Minimum requirement of
    A-levels or equivalent with good pass in Mathematics and English.
  • At least one year’s
    experience in a front-line banking sales/marketing/service
    environment 
  • Knowledge of the
    Bank’s products, services and policies including standard tariffs.
  • A good understanding
    of overall Retail goals & objectives, including the branch’s
    objectives growth of sales, cost control and income contribution
  • A thorough
    understanding of the sales process
  • A working knowledge of
    the procedure manuals
  • A good working
    knowledge and understanding of relevant legislation e.g. KYC, Anti-Money
    laundering, banking code, service standards, health & safety standards
    etc
  • A thorough knowledge
    of the bank’s internal departments, systems & procedures as well as
    risk & rigour requirements
  •  Prior experience
    in dealing with local business loan applications.
  • An understanding of
    competitor products and services in the SME segment.
  • Possess excellent
    planning & organisation skills
  • Very strong
    communication skills, both verbal and written
  • Questioning skills
  • Good PC skills
  • Good numeracy &
    analytical skills
  • Networking
  • Good
    selling/influencing skills
  • Presentation skills
  • Listening skills 
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or
email: barclays.uganda@barclays.com
Deadline:  10th October, 2013

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