Barclays Bank Careers – Merchant Advisor

Organisation: Barclays
Duty Station:  Kampala,
Reports to: Head of
Cash Management
About Barclays Africa: 
Barclays Africa encompasses
Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations
in 10 countries organised in four geographic areas: North Africa (Egypt), East
and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa
(Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m
customers through a network of 573 branches and service centres providing a
variety of traditional financial products including retail mortgages, current
and deposit accounts, commercial lending, unsecured lending, credit cards,
treasury and investments.
Job Summary: The Merchant
Advisor will have the Responsibility for retention of existing and growth of
new customers.  Each Relationship Manager to pro-actively manage all
merchants in their area of execution. Some will cover vast areas according to
merchant segmentation and will therefore need to be flexible to travel as
required by the business and be able to deal with customers remotely. To proactively recruit
profitable new business and establish, manage and develop long term, Profitable
Relationships, ensuring the provision of first class customer service and
maximising business opportunities to achieve business objectives and goals.
Key Duties & Responsibilities:
1. Business Growth and Retention    50%
  • Proactively
    create and develop business relationships with companies
  • Build
    close working relationships with other internal teams, external key
    business influencers to create business opportunities
  • Identification
    of cross sale opportunities and introduction of leads to other functions
    within Barclays
  • Implement
    activities to deliver value added products and services, generating
    increased income and revenue from existing merchants
  • Fully
    understand the workings of Barclaycard, merchant pricing and risk issues.
  • Negotiate
    pricing and contracts with customers, engaging line managers at senior
    management or director level if called for towards the achievement of
    business objectives.
  • Make
    sound commercial judgments in order to retain and fully develop customer
2. Customer contact    30%
  • Customer
    contact is at low and medium management levels and involves discussions
    and negotiations with customers on commercial and operational issues
  • The
    role holder is responsible for managing and responding to customer
    requirements, queries and complaints
  • Establish,
    build and maintain ongoing relationships with customers to develop and
    protect business income
  • Develop
    a deep understanding of the needs and requirements of customers’
  • Provide
    evidence of customer demand to influence new products / enhancements /
  • Apply
    knowledge and skills in resolving any challenges the merchant may face
    when using the Point of Sale terminals. It is Important that each
    Relationship manager knows PDQ functionalities and acquiring systems to be
    able to manage customer expectations during their visits.
  • Maintain
    and understand the business environment in which the customer operates
  • Constantly
    update knowledge on all products and services offered by Barclaycard
3. Planning and Execution   15%
  • Responsible
    for developing a personal sales plan to achieve targeted objectives and
  • Personal
    time management of day to day activities to maximise return on resources
  • Keeping
    fully updated on customer activities, challenges and demands in line with
    business demands.
  • Constant
    evaluation of portfolio to achieve profitability and culling process
4. Governance, Control and Risk 5%
  • Ensure  compliance  to Bank
    controls , policy , service standards and procedures as laid down by the
  • Ensure all mandatory training completed
    to deadline and understood within given timescales.
  • All risk events (incidents) or control
    failures to be escalated, investigated, reported and fixed at root cause
    to prevent reoccurrence
  • Successful independent conformance
    assurance (e.g .RCA, BIA, Regulatory Compliance, PwC)
Qualifications, Skills & Experience:
  • The candidate should possess extensive
    knowledge of Barclaycard products and services
  • Three years minimum sales experience
    with a proven track record of achievement and high performance
  • Working knowledge of acquiring industry
    dynamics, interchange, etc.
  • In-depth knowledge of competitor
  • Knowledge of the Business to Business
  •  Fully aware of industry trends (in
    country and overseas)
  • Knowledge of Barclays Group and
    Barclaycard strategies both locally and overseas
  • Working knowledge and practical
    understanding of Law legislation and regulations as they apply to the
    local market
  • Knowledge on card scheme policies and
    acquiring systems
  • Knowledge of card processing
  • Proven success rate in negotiation in a
    corporate environment
  • Knowledge of relevant third party
    suppliers (e.g. technology)
  • An up to date knowledge of industry
    related developments
  • May have experience in the Business to
    Business Financial Services Sector
  • Knowledge of the Card Acquiring industry
    would be an advantage but not essential
  • Communication skills
  • Relationship Management skills
  • Planning
  • Excellent Interpersonal skills
  • Sales skills
  • Negotiation skills
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email:
Deadline:  1st November, 2013

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