Marketing Jobs – Chief Commercial Officer at Afrimax Uganda Limited

Organization: 
Afrimax Uganda Limited
Reports
to:
General Manager
Job
Summary:
The Chief
Commercial Officer is responsible for the Sales, Marketing and Customer Service
departments, ensuring customers are managed throughout their lifecycle with the
Company.
Key
Performance Areas:
  • Offer
    strategic direction, coordinate and implement all aspects of the marketing
    programmes to meet targeted revenues and subscriber growth;
  • Prepare
    Marketing budgets and manage expenditure within approved budgets;
  • Ensure
    service offerings are relevant to consumers and competitive in the market;
  • Ensure
    that sales targets are achieved and staff are fully trained on all
    products and services;
  • Responsible
    for providing high levels of customer service that meet Afrimax KPI
    requirements.
Key
Duties and Responsibilities:
  • Design,
    implement, and facilitate annual marketing plan; Support and facilitate
    development and implementation of brand marketing plans.
  • Plan
    and administer the annual Marketing budget.
  • Continuously
    review pricing, service offerings in light of competitive and consumer
    activities and trends, recommending actions as appropriate.
  • Organize
    and implement consumer research including: Customer satisfaction surveys,
    Consumer trend research, U&A studies, Ad hoc research to support
    service and promotional offerings
  • Oversee
    business development activities including: Investigation of new services,
    testing and launch; Continuous testing of new ideas to evaluate potential
    for revenue enhancement.
  • Oversee
    brand communications activities through selected agency(s) including:
    Above-the-line activities including press, TV, radio and billboard
    advertising; Below-the-line activities including POS, outlet branding,
    literature; Customer retention activities including loyalty programs and
    website; internal staff communications, public relations efforts
  • Research,
    design and launch appropriate promotions, in conjunction with Sales, to
    meet agreed revenue, customer retention and/or growth objectives; prepare
    justifications and present case for promotions to General Manager; monitor
    and evaluate the success of promotional campaigns.
  • Develop
    and administer marketing database that includes client and prospect
    information, mailing list applications, access to financial reports, etc.
  • Supervise
    Brand managers, VAS manager and Marketing Assistant. Make staffing and
    hiring decisions within marketing department subject to company policy; undertake
    annual appraisals.
  • Ensure
    the provision of high standards of customer service, face-to-face or over
    the phone as required by maintaining adequate staffing levels and
    continuous training in all aspects of customer service skills and service
    knowledge.
  • Manage
    the Sales team to achieve and exceed targets, ensuring continuous training
    of staff and monitoring sales quality through joint visits and regular
    meetings.
How
to Apply:
Please follow the
instructions as stated below as failure to do so could lead to
disqualification.
  • Write
    an Application letter and CV/Resume.
  • Merge
    these two documents into one document in either word or PDF format.
  • Do
    not attach or send any scanned documents. These are sometimes too large
    for our inbox.
  • Send
    your application, please click “Apply
    to Position
  • Only
    successful candidates will be contacted. For all other inquiries please
    contact our offices directly.

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