Marketing Jobs – Chief Commercial Officer at Afrimax Uganda Limited

Afrimax Uganda Limited
General Manager
The Chief
Commercial Officer is responsible for the Sales, Marketing and Customer Service
departments, ensuring customers are managed throughout their lifecycle with the
Performance Areas:
  • Offer
    strategic direction, coordinate and implement all aspects of the marketing
    programmes to meet targeted revenues and subscriber growth;
  • Prepare
    Marketing budgets and manage expenditure within approved budgets;
  • Ensure
    service offerings are relevant to consumers and competitive in the market;
  • Ensure
    that sales targets are achieved and staff are fully trained on all
    products and services;
  • Responsible
    for providing high levels of customer service that meet Afrimax KPI
Duties and Responsibilities:
  • Design,
    implement, and facilitate annual marketing plan; Support and facilitate
    development and implementation of brand marketing plans.
  • Plan
    and administer the annual Marketing budget.
  • Continuously
    review pricing, service offerings in light of competitive and consumer
    activities and trends, recommending actions as appropriate.
  • Organize
    and implement consumer research including: Customer satisfaction surveys,
    Consumer trend research, U&A studies, Ad hoc research to support
    service and promotional offerings
  • Oversee
    business development activities including: Investigation of new services,
    testing and launch; Continuous testing of new ideas to evaluate potential
    for revenue enhancement.
  • Oversee
    brand communications activities through selected agency(s) including:
    Above-the-line activities including press, TV, radio and billboard
    advertising; Below-the-line activities including POS, outlet branding,
    literature; Customer retention activities including loyalty programs and
    website; internal staff communications, public relations efforts
  • Research,
    design and launch appropriate promotions, in conjunction with Sales, to
    meet agreed revenue, customer retention and/or growth objectives; prepare
    justifications and present case for promotions to General Manager; monitor
    and evaluate the success of promotional campaigns.
  • Develop
    and administer marketing database that includes client and prospect
    information, mailing list applications, access to financial reports, etc.
  • Supervise
    Brand managers, VAS manager and Marketing Assistant. Make staffing and
    hiring decisions within marketing department subject to company policy; undertake
    annual appraisals.
  • Ensure
    the provision of high standards of customer service, face-to-face or over
    the phone as required by maintaining adequate staffing levels and
    continuous training in all aspects of customer service skills and service
  • Manage
    the Sales team to achieve and exceed targets, ensuring continuous training
    of staff and monitoring sales quality through joint visits and regular
to Apply:
Please follow the
instructions as stated below as failure to do so could lead to
  • Write
    an Application letter and CV/Resume.
  • Merge
    these two documents into one document in either word or PDF format.
  • Do
    not attach or send any scanned documents. These are sometimes too large
    for our inbox.
  • Send
    your application, please click “Apply
    to Position
  • Only
    successful candidates will be contacted. For all other inquiries please
    contact our offices directly.

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