Customer Service Engineering Manager Job at Umeme

Job Title: Customer Service Engineering Manager
Organization:

Umeme Limited
REF: CTO 4
Reports to: Networks Asset
Manager



About Umeme:
Umeme Limited is
an Electricity Distribution Company listed on the Uganda and Nairobi Securities
Exchange, with Actis’ Infrastructure 2 fund as a majority investor. Actis is a
leading investor in the emerging markets, managing over US$4.8bn worth of
investment on behalf of more than 100 institutional investors, including the
Commonwealth Development Corporation (CDC), a UK Government owned company.

Job Summary: The Job holder will be
responsible for the delivery of Customer Engineering Services across the
organization



Key Duties and Responsibilities:
·        
Managing
the Customer Services Engineering territory assigned including the Human,
Material, Financial and System resources available ,in a planned fashion
·        
Managing
all resources with safety as a priority
·        
Reflecting
customer service , system improvement and technical loss reduction priorities,
in submissions to Maintenance, Networks Losses Planning and Design
·        
Contributing
to the design and delivery of planned maintenance programmes
·        
Managing
directly Planned and Unplanned outages in accordance with protocols
·        
Specific
responsibility for “one stop “service to Key Accounts in area of control
·        
Contributing
to Departmental strategies and plans
Qualifications, Skills and Experience:
  • The
    applicant should possess a degree in Electrical Engineering 5 (five) years
    experience in industry.
    Excellent communications skills both verbal and written
  • Good
    report writing skills
  • IT
    Literacy
    Possess a capacity to see big picture while keeping sight of priorities
  • Capacity
    to plan, contribute to plans and to deliver systematically avoiding crises
  • Ability
    to interact with Customers and People at all levels with composure and
    conviction
How to Apply:
All interested candidates should send their applications clearly detailing your
suitability for the position in terms of required qualifications and experience
to recruit.hr@umeme.co.ug .
NB: Please
DO NOT send CVs. Please indicate the job you are applying for in the subject
line.
Deadline: Monday 30th September, 2013 by
17:00

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