UN Jobs – Quality Assurance Team Lead at United Nations Office for Project Services (UNOPS)

Ref: VA/2013/B5004/3796
Organisation: United Nations Office for Project Services
Level: ICS-9
Duty Station: Entebbe, Uganda
Reports to: QA/Business Systems Analyst
About United Nations UNOPS:
The UNOPS North America Regional Office provides services that help
implement projects for a range of partners, and support operations run by the
UNOPS Mine Action Cluster, Small Grants Cluster and Development Group Cluster.
In addition, the office serves as a liaison between UNOPS headquarters and its
Executive Board, which supports and supervises UNOPS activities globally.
Job Summary:
The United Nations Department of Field Support, Information and
Communications Technology Division (UN DFS-ICTD) is responsible for the
delivery of applications that satisfy the requirements of the Departments of
Peacekeeping Operations and Field Support (DPKO/DFS) missions as well as
Special Political Missions (SPMs).
DFS has implemented a range of systems to address the principal requirements
of peacekeeping operations and to support and enhance the processes DFS
undertakes. The Information Systems Section delivers applications that satisfy
the quantitative and qualitative requirements of peacekeeping missions,
missions administered by the Department and United Nations operations
worldwide. DFS wishes to establish a functional sub-group to provide technical
coordination and project management.
Key Duties and Responsibilities:
  • Coordinate project
    activities for globally dispersed teams;
  • Define project vision,
    including project viability, assumptions, scope, constraints,
    interdependencies and timeline for delivery
  • Develop, document and
    execute detailed project work plans and manage project scope, schedule and
  • Actively manage and
    mitigate project risks and issues as appropriate 
  • Monitor and measure
    project progress and prepare project reports as required by UNOPS
  • Effectively
    communicate relevant project information to project stakeholders, senior
    management and project team
  • Identify resources and
    skill-set required, manage daily activities of project team and assign
    individual responsibilities
  • Plan and execute
    change management activities to ensure efficient transition into
    Operations and utilization of project deliverables by the business  
  • Evaluate approaches
    and methodologies employed by project teams and organizational units and
    make recommendations regarding industry standards and best
  • Develop and maintain
    quality management as an integrated part of project management;
  • Determine appropriate
    quality management standards and tools based on industry standards and
    best practices such as CoBIT, ISO 9000 and ITIL;
  • Conduct business risk
    assessment, process and project compliance audits, diagnostic reviews, and
    gap analysis of ICT control frameworks against industry best
  • Work with UNOPS senior
    managers in developing quality assurance metrics for performance
    improvement of offshore teams and take a lead in enforcing them. 
  • Prepare authoritative
    advice and guidance on the application and operation of various quality
    controls relevant to information systems management;
  • Lead in defining key
    quality attributes and setting measurable quality goals for both in house
    and offshore teams;
  • Plan and implement
    quality-related activities such as defect detection, correction and
  • Oversee execution of
    processes that contribute to quality assurance and all quality-related
    project activities; 
  • Conduct quality control
    on compliance with approved project management methodology for all
    software development projects
  • Assist in analyzing
    project portfolio progress according to plans, requirements, quality
    measures, standards and processes; 
  • Perform other duties
    as required.
Qualifications, Skills and Experience:  
  • The candidate should hold an advanced
    University degree (Master’s degree or equivalent) in Computer Science,
    Information Systems, or in field related to the post description.  
  • A first level university degree with a
    combination of relevant academic qualifications and extensive experience
    in information technology may be accepted in lieu of advanced university
    degree. Additional qualifications/certifications in any of the
    following is highly desirable: ISO 9000, ITIL, PRINCE2
    Practitioner or PMP, CMM, CoBIT or Audit (e.g CISA).
    Three or more years of progressively responsible professional experience
    in best practice implementation, including experience in developing and
    overseeing institutional service management, quality assurance management
    or ICT governance programmes.
  • Comprehensive understanding of quality
    assurance management principles, processes and industry standards and the
    implementation of quality assurance processes in a large heterogeneous environment.
  • Experience in coordinating the design,
    implementation, operations and maintenance of complex information systems;
  • Solid programme/project management skills.
Language: Fluency in the English language is a requirement for
the post.
Personal Competencies:
Professionalism – Strong theoretical background and knowledge of
information technology/information management best practice implementation in
the field of quality management, service management and ICT governance. Strong
analytical and problem solving skills, including familiarity with software
development lifecycle and the implementation and support of complex information
ICT systems and projects. Strong theoretical background and practical knowledge
of project management. Thorough understanding of multiple functional areas
related to complex projects and the ability to identify business process
improvements, along with system improvements, through the use of technology.

Client Orientation – 
Ability to identify and analyse requirements
and develop appropriate project management and quality assurance strategies and
solutions to meet the business needs. Ability to see quality through the eyes
of the client.

Planning and Organizing – 
Ability to organize, plan and implement
work assignments, juggle competing demands and work under pressure of frequent
and tight deadlines.  Ability to lead a project team to completion and
provide technical guidance to staff.

Communications – 
Proven ability to write in a clear and concise
manner and to communicate effectively orally. Ability to effectively prepare
specifications and other written reports/documentation in a clear and concise
style. Ability to communicate with various levels of technical experience
(developers/ operations/ end users/ management / support staff). Excellent
communication skills, including the ability to convey complex technical
concepts and recommendations to both technical and non-technical staff at all
levels, both orally and in writing, in a clear, concise style.  Ability to
communicate verbally and in writing with all levels of business representatives
and management. Ability to handle sensitive and confidential information with a
level of professionalism and integrity.

Teamwork – 
Strong interpersonal skills and ability to establish
and maintain effective partnerships and working relations in a multi-cultural,
multi-ethnic environment with sensitivity and respect for diversity, including
gender balance.
How to Apply:
All interested applicants should visit the link below and review
requirements before Clicking Apply Now
Deadline: 4th September 2013
Please note that the closing date is midnight Copenhagen time (CET)
Only those candidates that are short-listed for interviews will be
Qualified female candidates are strongly encouraged to apply.
For more details about United Nations staff contracts, please follow
this link: http://www.unops.org/english/whoweneed/contract-types/Pages/United-Nations-staff-contracts.aspx

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