Several Counselors at Uganda Child Rights NGO Network

Job Title: Counselors
Organisation: Uganda Child Rights NGO
Duty Station: Kampala, Uganda
Job Summary: The Counselor
provision of professional counseling services to children who call in via
telephone and or children who walk in seeking support. 
Key Duties and Responsibilities:
  • Professionally respond to cases reported through online
    chat, texts, emails and social media like Facebook and “speak-out boxes”
    are resolved.
  • Provide support and/or information on line and face to
    face clients.
  • Receiving, assessing and responding to the psychosocial
    needs of children.
  • Managing the toll-free telephone counseling facility.
  • Ensuring proper referral for children and other clients in
    need of help.
  • Documenting and making reports for all cases handled.
  • Updating the Child Helpline database.
  • Keep confidential records of call records and details of
    case profiles
  • To work with other actors to link children to other
    necessary support services and ensuring that they access such services.
  • Ensure timely and appropriate reporting/escalating of
    cases that need further intervention to the supervisor.
Qualifications, Skills and Experience:
  • The applicant should hold a Degree in either Guidance and
    Counseling, Community Psychology, Education, Sociology, Social Work and
    Social Administration, Adult and Community Education or Community Based
  • Knowledge and interest in Child Protection issues
  • Good knowledge of basic computer applications
  • Good report writing skills
  • Excellent communication skills
  • Must have worked consistently as a professional counsellor
    for a minimum of one year.
  • Knowledge and involvement in client support through the
    telephone is an added advantage
  • Should have a strong desire to help others and be able to
    inspire respect, trust and confidence.
  • Good command of English and any of the local language (s)
  • Ability to remain calm in a crises situation
  • Ability to maintain confidentiality
  • Able to deal effectively with feelings, remain impartial
    and non-judgmental
  • Good time management and ability to work under pressure
  • Demonstrated maturity (i.e. good interpersonal skills,
    reliable and resolves conflicts amicably)
  • Intrinsic motivation and ability to work with minimal
How to Apply:
candidates should send a detailed CV and cover letter to the following email
addresses i.e . You
must state on the subject like clearly REF: APPLICATION FOR POST OF (YOUR
The Team
10293 Kampala, Uganda
Deadline: 26th August, 2013
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