The Ugandan Jobline

• Provide client service excellence to
  applicants at all times, in full compliance with the CIC Statement of Work
  (SOW) and the CIC Service Standards.
• Assist in the provision of client
  information: distribution of application forms, information sheets and
  checklists regarding visa requirements; assist with telephone, fax,
  e-mail, chat and SMS inquiries from clients (including requirements for
  submitting visa applications and the location of client’s passport),
  providing timely and accurate information to clients; marketing and
  providing assistance to clients with Value Added Services including but
  not limited to Self-Service and Assisted Data Entry services.
• Informing clients of any changes to visa
  requirements or submission procedures.
• Assist in the collection and forwarding of
  complete applications as per CIC checklists, including biometrics
  collection: provide guidance to clients on the proper completion of
  application forms, while reviewing and collecting same applications along
  with any supporting / additional documents, as required; record, dispatch
  and follow up on applications and passports; arrange appointments for visa
  applicants who require interview, as required.
• Collection of Fees: Where required,
  collect the applicable Canadian visa fee(s) and IOM service fee(s); issue
  accurate receipts; daily reconciliation of receipts and reporting same;
  Safe keeping of all applications, supporting documentation and fees
  collected and responsible for CANVAC office keys;
• Data Capture; Assist in maintaining a high
  degree of skill in using the CANVAC software platform provided; enter all
  applicant data, enroll biometrics as required, submit application documents
  in the required order, while forwarding all applicant, passport and
  appointment information to CIC;
• Ensure accurate tracking of both
  applications and supporting documents via the CANVAC software’s bar code
  scanning system;
• Returning of passports, supporting
  documentation and visa decisions. Assist in collecting processed
  applications; returning processed applications, passports and supporting
  documentation;
• Reporting: Assist in maintaining accurate
  and detailed records of all applications and fees received, and biometrics
  enrolled and report these records daily;
• Maintain a professional appearance and
  migrant friendly demeanor at all times;
• Maintain positive working relationships
  with IOM’s Lead VAC Partner, VFS Global and CIC staff locally.
• Immediately inform management of any
  problems or issues related to her/his daily work and regularly make
  suggestions on how to improve efficiency and client service.
• Comply with the IOM Policy for a
  Respectful Working Environment”, “IOM Confidentiality Agreement”, “IOM
  Data Protection Manual”, IOM Standards of Conduct”, and the “IOM Policy on
  Reporting Irregular Practices, Wrongdoing and Misconduct”.
• Such other duties as may be assigned by
  the Chief, Financial Services in Manila, IVSS/IBM Unit at HQ and the VAC
  Regional Team Leaders.

• The applicant should have a high school
  diploma in Business Management, Client Services, Social Science or related
  discipline preferred; or an equivalent combination of education, training
  & experience;
• Four or more years of relevant
  professional experience in a similar setting & capacity preferred;
• Demonstrated ability to maintain accuracy
  & confidentiality in performing responsibilities;
• Excellent knowledge of English, (with
  additional French) & the local language(s);
• Excellent computer skills, especially in
  MS Office;
• Strong interpersonal & intercultural
  skills with an attention to detail; Team player;
• High degree of integrity.

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