Account Relationship Manager Job at Uganda Telecom Limited (UTL)

Organisation: Uganda Telecom Limited (UTL)
Duty Station: Kampala, Uganda
Reports to: National Corporate & Enterprise Business Manager

About UTL:
Uganda Telecom is committed to providing exceptional telecommunication services that meet our customer’s needs and improve our efficiency. We now have a vacancy in our organization. We invite you, if you are a self-driven, results-oriented individual, a team player who is keen on a new experience to take up the challenge for an efficient business delivery model.

Key Duties and Responsibilities:
  • Maintain and develop good professional relationships by frequent visits to your customers so as to strengthen customer loyalty and confidence.
  • Make an input into forecast of annual sales so as to meet sales targets.(ensure monthly and year to – date targets are met).
  • Implement the company’s retention program through aggressive and improved communication and customer care so as to boost the customer base.
  • Ensure revenue is collected and manage credit control by effective TOS programs.
  • (Maintain the 0 – 60 payment by all your customers).
  • Acquire enterprise customers and constantly update them on upcoming products and services from marketing.
  • Provide market intelligence (including SWOT analysis) on top customers and the competition to enable competitive actions so as to prevent key customers from switching to rival firms or competitors.
  • Coordinate effectively with customer care staff in order to serve customers effectively in relation to billing, service provision and fault clearance complaints and any other issues
  • Prepare daily, weekly and monthly sales reports and defend them satisfactorily for timely management action. 
Qualifications, Skills & Experience:
  • The applicant should have a Diploma in Business Administration, Sales &Marketing or a related field.
  • Two (2)  or more  years experience at an operational level in a related environment.
  • Computer Knowledge in MS Excel, Word, Power Point.
  • Strong Interpersonal skills
  • Organisational skills
  • Excellent communication skills
  • High integrity
  • Customer care Skills
  • Strong analytical skills
  • Computer literate
  • Strong relationship building skills
  • Result oriented
  • Strong commercial sense
  • Proven report writing skills 
How to Apply:
All suitable jobs candidates willing to work with one of Uganda’s leading telecom companies, UTL should send their applications to:

The Chief Human Resource & Administration Officer
Uganda Telecom
Telephone House
P.O Box 7171, Kampala, Uganda

Deadline: 28th June 2013 at 5:00 PM

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