Administration Jobs – Receptionist at Telecom

  Administration Jobs in Uganda, Telecommunication Jobs in Uganda, Uncategorized

Job
Title: Receptionist
OFO CODE: 541201
Duty Station: Uganda
About Us:
Our client in the telecom sector dealing in
the management and maintenance of towers is seeking to recruit a result-driven
and self-motivated candidate to fill the vacancy above.
Job Summary:
The Receptionist is responsible to
ensure all walk-in visitors are welcomed and dealt with appropriately in the
reception area while presenting a professional image for the organisation that
is aligned to the ATCSA brand. The receptionist is also responsible to greet
appropriately all main switchboard incoming callers and deal with or redirect
calls/queries. The Receptionist will work closely with the general public in
order to ensure the smooth operation of the reception area and switchboard.
Key
Duties & Responsibilities:
1. Effective self-leadership as an
individual contributor in a high-performance environment
  • Learning & Development; Ensure you have a Learning Plan in
    place and are driving your development and career aspirations.
  • Employee Health, Safety & Environment; Ensure conformance
    to HSE Legislation and ATCSA Health, Safety and Environmental standards:-
    and report all health and safety matters and incidents.
  • Performance Management; ensure you have goals and objectives in
    place and ensure you are working as a proactive team player in achieving
    all your goals.
  • Self-Leadership; Represent ATCSA in a professional way at all
    times, adhere to HR policies and adhere to the Core Principles and
    demonstrate commitment to the Diversity Statement.
2. Coordination of the Reception Area
  • Receive visitors by projecting a professional image at all times and
    ensuring the reception area is neat and tidy. 
  • Smile, greet visitors and ensure that they are made to feel welcome.
  • Provide information to assist customers or refer them to appropriate
    contacts, either in the organization or elsewhere.
  • Direct visitors to the correct /relevant people.
  • Announce visitors and ensure they are fetched from reception.
  • Screen walk-ins according to set standards.
3. Operation of the Main Switchboard
  • Receive incoming calls, screen calls and direct calls to the
    appropriate personnel.
  • Ensure detailed messages are forwarded on to relevant personnel
    immediately either telephonically or via email.
4. Resolution of “call-in” and “walk-in”
customer queries
  • Ensure that all customers / visitors queries related to company
    products, services and people are answered timeously, consistently,
    accurately and courteously.
  • Establish and maintain the required standard of escalation with
    regards to customer complaints and compliments to the respective
    management timeously.
  • Adhere to departmental daily routines, procedures, activities and
    ensure they are executed daily.  
5. Ad hoc administrative Support
  • Maintain the internal telephone list, ensuring it is kept up to
    date.
  • Place stationery orders as and when required.
Qualifications,
Skills and Experience:
  • A Bachelor’s degree
  • 2 years+ receptionist/switchboard operator experience; Customer
    service experience will be advantageous.
  • Relationship Management
  • Verbal and written communication
  • Customer orientation
  • Problem solving
  • Telephone etiquette
  • Time management
  • Accuracy
  • Proficient in the MS Office Suite
  • Proficient in all relevant ATCSA Systems
  • Professional image aligned to brand
Personal
Competencies:
1. Functional
Expertise
  • Performs against the requirements of the position as outlined in his
    or her job description
  • Applies knowledge and skills required for the position to produce
    quality work
  • Stays informed of the latest developments and changes in the
    respective field and is personally committed to developing his or her
    skills
2. Commitment
to quality and continuous improvement
3. External
customer focus or internal team focus
4. Organizational
Skills
5. Communication
How to
apply:
Please follow the instructions as stated
below as failure to do so could lead to disqualification.
  • Write an
    Application letter and CV/Resume.
  • Merge these two
    documents into one document in either word or PDF format.
  • Do not attach or
    send any scanned documents. These are sometimes too large for our inbox.
  • Include the job
    title and/or reference number in the subject line of the email address and
    send your application by email to atcjobs@nftconsult.com  
  • Only successful
    candidates will be contacted. For all other inquiries please contact our
    offices directly.
Deadline:
21st May, 2013

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