World Vision IT Jobs – Information and Communication Technology (ICT) Manager


Job Title: Information and Communication
Technology (ICT) Manager

Reports to: Associate Director – Support
Services and Head Field Services Group – East Africa
Organisation: World Vision Uganda
Job
Location:
Kampala,
Uganda

 

Job Summary: Provide
leadership and management of Information and Communication Technology (ICT)
team and build ICT capacity in the National Office to support the ministry and
contribute to its effectiveness, quality and accountability.

 

About World Vision Uganda:

World Vision Uganda is a Christian Relief,
Development and Advocacy Non-Governmental Organization dedicated to working
with children, families and communities to overcome poverty and injustice. We
currently work in over 40 districts in Uganda. World Vision is committed to the
protection of children and we will employ people whose background is not
suitable for working with children. All employment is conditioned upon the
successful completion of all applicable background checks, including criminal
record checks where possible. “Our Vision for every child, Life in all its
fullness. Our prayer for every Heart, the will to make it so.” We are now
seeking for qualified persons willing to share in our vision to join the team
in the following role.
Key Duties &
Responsibilities:
1.      ICT Strategic Leadership
·        
Develop
and maintain a National Office ICT Strategy and related policies and standards
that are aligned with Partnership and Regional ICT strategy, policies and
standards and National Office strategy.
·        
Prepare,
review and monitor the ICT Annual Budget and Operating Plan to ensure effective
implementation of the ICT Strategy.
·        
Provide
leadership and advise National Office Leadership Team on ICT Developments and
Policy Issues and their impact on the National Office operations and strategy.
·        
Provide
leadership and management to the National ICT team. Work closely with, manage
and provide mentoring and development of the team.
2.     ICT Management
·        
Maintain
an aggregated view of all significant/major ICT projects’ status and schedule
for implementation and support across the National Office.
·        
Work
closely with Regional and Global ICT teams to ensure that the National Office
meets the minimum Partnership standards for telecommunications, technology and
applications.
·        
Manage
the introduction, implementation and support of appropriate information and
communication technology in the National Office in line with Partnership
standards and policies and local legal requirements.
·        
Develop
the capacity of the ICT team through training and coaching methodologies to
ensure that there is sufficient skill sets to provide and support ICT services
to the organization.
·        
Manage
structured end-user capacity building to ensure optimal and efficient use of
all the ICT systems/tools available to the organization.
·        
Manage
relationships with role players and stakeholders in the ICT industry both
internal and external to World Vision
·        
Represent
the NO in Partnership ICT and other Forums as required by the National
Director, Regional ICT Director.
·        
Provide
regular and ad hoc management reports for performance benchmarking and decision
making and technical reports for operational support.
·        
Identify
opportunities for innovation and foster the development of creative solutions
that help the organization to better fulfill its mission and vision.
3.     ICT Operations
·        
Develop,
deploy and maintain appropriate ICT Infrastructure and Connectivity solutions
for both head office and field offices for secure, efficient and effective flow
of information to facilitate operations and decision making. This may include
but not limited to Servers, Local Area Networks (LAN), Wide Area Network (WAN)
and Internet Connectivity for integrated data, voice and video applications.
·        
Provide,
deploy and maintain Personal Productivity Tools such as desk top computers,
laptops, Blackberries, Personal Digital Assistants (PDAs), business mobile
phones, etc and software based productivity tools such as email, Office
Applications (Word, Excel, Powerpoint), WebEx among others.
·        
Develop,
deploy and maintain appropriate Business Applications that support critical
business processes to ensure accurate data gathering, storage, retrieval,
processing and reporting to facilitate operations and decision making. This may
include but not limited to acquisition and implementation of commercial
business applications such as Sun Systems or custom built partnership
applications such as STEP, PMIS, PCIS, etc.
·        
Develop,
deploy and maintain appropriate security systems that ensure Network, Systems
and Data Security from internal and external security threats. This includes
both physical and logical security solutions such as biometric access control,
network firewall systems, Active Director Security, Antivirus, Antispam,
Antispyware and personal firewall solutions, etc.
·        
Develop,
document, implement, test and review Business Continuity Plan (Disaster
Recovery Plan) in alignment with the National Office Disaster Mitigation and
Management Plans for ensuring high systems availability and business
continuity. This includes but not limited to running an automated data backup
system, off-site storage of backup data, redundant systems for mission critical
applications, etc.
·        
Develop,
deploy and maintain performance Monitoring and Reporting systems that provide
management and technical reports for decision making and operational support.
4.     ICT Support
·        
Establish
appropriate operational procedures, tools and resources for effective and
timely delivery of technical support to all users (at the head office and field
offices) that ensures high user productivity and guarantees customer
satisfaction.
·        
Work
with the Regional and Global ICT Teams to Leverage global ICT resources to
access specialized network and/or applications support.
·        
Provide
feedback to Regional and Global ICT teams on performance of various
applications and systems for ongoing field performance improvement.
Qualifications, Skills & Experience:
·        
Bachelors
Degree in Computer Science, Information Technology, Electrical and Electronic
Engineering or related field.
·        
5
years relevant working experience of which at least 2 have been in the capacity
of managing an ICT/MIS department in a busy environment.
·        
Qualified
as a Microsoft Certified Systems Engineer (MSCE) or CCNA.
·        
Working
knowledge of Lotus Notes Administration and Internet systems.
·        
ITIL
Certification will be an added advantage
·        
Good
oral and written communication skills.
·        
Ability
to relate technical issues to the business/ministry goals and effectively communicate
technical issues to a non technical audience.
·        
Good
people management skills and experience.
·        
Willingness
and ability to travel within and outside the country for work assignments
and/or to attend national, regional and partnership-wide meetings and events.
·        
A
mature and committed Christian, able to stand above denominational diversities.

 

How to Apply:

Qualified candidates may submit their
application and complete Curriculum Vitae, via email to wvujobs@wvi.org . Please address the
application to the People and Culture Manager and do indicate the post title in
the email subject line.
(Qualified female candidates are particularly encouraged to apply)
We do appreciate your interest in working with us. However, only short listed
candidates will be contacted.
Deadline:
16th January, 2013

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