Smile Career Jobs – Trainer/Training & Development Manager

Reports to: Country Manager
About Organisation:
Our client Smile Communications (U) Ltd is bringing about an internet revolution to Uganda with the introduction of its 4G LTE super fast, high quality and reliable internet access services. Smile is the only ISP in Uganda and only the 3rd in Africa offering 4G LTE and is looking for a number of highly experienced, talented and committed individuals to join their team. Smile is an equal opportunity employer.
Job Summary: This role will be responsible for on-going improvement of employees skills enabling them to fulfill their potential within the organisation. The role will involve: identifying skills gaps/training needs, preparing training plans, preparing and updating training material and conducting training programs. Developing training content and designing courses, exercises, assignments and other activities to enhance learning.
Key Duties and Responsibilities:
·         Assessing and identifying skills gaps/ training needs through surveys, appraisal schemes and consultation with business managers.
·         Developing training strategy/plans based on business needs and training needs assessment reports.
·         Developing training courses and material for in-house training as appropriate.
·         Review and amend training content/material/plans/processes as may be necessary in order to adapt to changes in the business.
·         Facilitate execution of OPCO Training Plans as agreed from time to time.
·         Periodically evaluate effectiveness of internal and external training content/material/plans and make the necessary recommendations.
·         Work with and support other line managers solve specific training problems/skills gaps in their respective teams.
·         Monitoring training costs to ensure training budgets are not exceeded and prepare budget reports/updates.
·         Demonstrate proficiency in products & services, systems, processes and handling customer queries . Pass on the same knowledge to the staff to enhance productivity/performance.
·         Provide any other ad hoc duties assigned to you from time to time by the Head of Sales& Distribution or any other person appointed by the Company for this purpose.
Key Performance Indicators (KPIs):
·         Quality and relevance of training content/material.
·         Effectiveness of training /ROI ( application of learning) – improved product/service knowledge, sales effectiveness and customer service.
·         Adequacy of training plans versus business needs/requirements. % completion of training plans.
·         Training hours/ number of heads trained.
·         Training assessment results (pre-test and post-test scores).
·         Training Evaluation results (feedback from participants).
·         Superior level of customer services in line with the Smile brand promise
Qualifications, Skills and Experience:
·         Bachelors Degree in a related field.
·         At least 5 years experience in same or similar role with a minimum of 3 years facilitation, course delivery and/or public speaking experience.
·         Specialised qualification/experience in training e.g. PTC,TOT, CIPD.
·         Knowledge and experience in techniques/ philosophies of adult education/learning.
·         Training background.
·         Excellent communication both written and oral.
·         Strong interpersonal and team leadership skills.
·         Strong computer skills including proficiency in word, excel and power point.
·         Ability to operate related computer software and business related equipment/training aids.
·         Ability to handle multiple priorities and complete tasks/projects according to plan.
·         Ability to travel to all Smile business locations in and out country.
·         Professionalism in attitude and presentation.
·         Self motivated with strong  organisational and time management skills.
·         Ability to speak Swahili is an added advantage.
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address   and send your application by email to
5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly
Deadline: 10th January, 2013

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