The Ugandan Jobline

Key Duties & Responsibilities

• Provide helpdesk support to all users in DFID and the BHC.
• Effectively manage the electronic information and record management systems of DFID and the BHC and provide day-to-day assistance and guidance on information management.
• Manage, monitor, and report on the performance of the existing Information Systems infrastructure to ensure that it is within agreed service level agreement targets.
• Maintain an up-to-date inventory of all hardware and licensed software.
• Carry out server administration e.g. adding new machines, creating new data shares.
• Overseeing the roll out and implementation of both hardware and software upgrades and provide user support for the roll out of new systems.
• Enforce IT Security Procedures and ensure the integrity of the network is maintained.
• Provide basic end user training on the DFID and BHC IT and information management systems.

 Qualifications and Experience

• Minimum Bachelors degree or equivalent in an Information Technology/Information Systems related field
• Minimum of 2 years relevant professional experience in information systems and a helpdesk environment
• Experience in maintaining and managing electronic information and record management systems
• Experience of IT change processes and implementing new systems, would be an advantage
• Experience of Firewalls, VPNs and Satellite Communications

Skills and Knowledge

• Good working knowledge of networking and PC infrastructure
• Basic knowledge of desktop publishing and web design, would be an advantage.
• Excellent work planning and organisational skills.

Required Competencies

• Planning and Delivery of work
• Analysis and use of Information
• Decision Making
• Communicating with Others
• Working with Others

How to apply

Related Jobs