Front Office Assistant Job Vacancy at Electricity Regulatory Authority

Location: Kampala, Uganda
Company: Electricity Regulatory Authority
Reports to: Public Relations Officer
Job purpose: To provide the first point of contact for all ERA external stake holders while promoting a professional and stakeholder focused image of the organization.
Key Duties & Responsibilities
  • Orderly and efficient receipt of stakeholders and incoming mail
  • Directing stakeholders with complaints to respective Electricity Consumer Committees and relevant officers
  • Receive and classify feedback from Electricity Consumer Committees and follows up with respective stakeholders.
  • Acting as centralized receiver of in-coming and out-going telephone calls and routing them efficiently to relevant offices
  • Maintain a fresh image of the front office through creative and innovative office arrangements
  • Maintains a log of and making periodic reports on the visitors received at ERA and their institutional representations
  • Maintain a dynamic communication channel with ERA staff in the field and keep an updated log of staff and transport facilitators in the field
  • Be able to provide all stakeholders preliminary information on the sector with respect to licensing and opportunities before directing them to specific officers
  • Be conversant with all stakeholder publications in ERA at anytime and explain the details therein to any inquiring stakeholder.
Competencies and Skills:
Minimum Education and Experience
  • Excellent communication and Organizational skills.
  • Good Telephone etiquette.
  • Pleasant personality and demeanor
  • Fluent in English (working knowledge of some local languages will be an advantage)
  • Ability to work in a multi-tasking environment
  • A good Team player, Creative and Proactive
  • Proficiency in MS Office applications
  • At least a Diploma in Secretarial Studies, Office Management, Organizational Behavior OR Hospitality Management
  • Other relevant and advanced qualification will be an added advantage.
Experience: Minimum of 3 years experience in a similar position in a reputable/comparable organization.
Age: At least 25 years but not more than 35 years.
How to apply: 
Applicants should submit by recorded delivery their applications and enclose copies of:
Covering letter and detailed CV, Copies of academic and professional certificates, Address of applicant addressed to:
The Director Financial & Administrative Services
Electricity Regulatory Authority
Plot 15, Shimoni Road
P.O Box 10332, Kampala- Uganda
Deadline: 7th Sept 2012
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