Billing Administrator Customer Care Job at MTN Uganda

Reports to: Billing Supervisor
The main purpose of the job is:
·         To proactively work with tools and policies in order to prevent/mitigate potential revenue loss in MTN UGANDA’S postpaid client base
·         To assist the billing Supervisor in timely and accurate execution of bill runs and the subsequent printing/dispatch of the monthly postpaid customer bills
·         To timely resolve and provide feedback on customer billing queries
Duties & Responsibilities
Prime responsibilities of the position:
·         Ensure accurate biffing of all Post Paid Customers
·         Manage the printing and sorting of bills to ensure ornery dispatch to Customers
·         Supervise and co-ordinate the activities of Contract Staff within the Billing unit
·         Ensure proper management and maintenance of Print shop equipment
·         Manage Service Level Agreements with suppliers supporting the billing process
·         Timely resolution of Customer billing disputes, queries and inquires
·         Support MTNs overall Customer Management and quality initiatives
·         Update and manage Customer billing address data on the billing system
·         Attend to undelivered/bounced bills, and ensure re-delivery
·         Develop, populate and analyze management information reports periodically
·         To take on any extra responsibilities as may be required from time to time
Qualifications, Skills & Experience
The applicant must possess the following;
·         A Bachelor’s degree in any business discipline
·         3-4 years experience in a busy customer environment with proficiency in both verbal and written Communication.
·         Excellent Customer management skills, self motivated with good planning and organization skills
·         A good team player, excellent interpersonal skills and is analytical
How to Apply
MTN Uganda is the leading telecommunications company in Uganda, providing public payphones, fixed line fax/data, Internet and mobile GSM services MTN an equal opportunity employer that is currently expanding and seeks to recruit a competent individual to fill the vacant position of Billing Administrator.
Interested candidates should send their Job Applications with detailed CVS, certified copies of academic (original are to be presented at the interview) as well as the names and addresses of three referees, address to the:
Recruitment Officer, MTN Uganda,
P.O. Box 24624, Kampala,

Note: Only successful candidates be contacted.
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