The Ugandan Jobline

• Conduct
  system and equipment maintenance tasks, such as back-up system data and system
  protection, to ensure they are running effectively and enable easy and
  efficient use.
• Undertake
  basic monitoring and troubleshooting of server systems to ensure a
  consistent delivery of IT services to staff.
• Respond
  to basic queries about technology and systems to support the correct
  application of technology.
• Receive
  and inspect all incoming assets and report discrepancies in IT materials
  inventory to senior colleagues to ensure materials are effectively
  tracked.
• Perform
  basic beta testing and support the roll out of new versions of centrally
  supported software to ensure software is operational for WFP staff.
• Ensure
  information is up to date and accurate within inventories, databases,
  websites, and archives in order to support senior officers in managing
  these systems.
• With
  direction from senior colleagues, collate information to be included in
  standard material such as training documentation and web content, to
  contribute to the availability of information about services and products.
• Follow
  set emergency response processes and procedures as required to provide
  support in enabling emergency food assistance needs to be met.

• The
  ideal candidate for the United Nations UN World Food Programme (WFP)
  Business Support Assistant (IT) job placement should hold a University
  degree in any IT related discipline
• Language: General Service (Headquarters): Fluency
  (level C) in English language.

• Academic
  or professional experience in computer science.
• Has
  experience resolving level 1 IT issues.

• Governance,
  Strategy and Architecture:
  Demonstrates awareness of overall IT governance structure and system
  architecture development to support the process and assist in design of
  interaction between systems
• Change
  Implementation, Project management, Planning and Optimization: Has basic understanding of project
  management principles to provide basic estimates on timing, resource
  utilisation and costs to facilitate the project planning process.
• Technical
  Expertise: Understands
  technical aspects of own job and applies them in a thorough and systematic
  manner to analyze customer’s technical issues and offer value adding
  advice and/or solutions.
• Service
  Management: Understands
  and follows the established standards and protocols for service excellence
  within own domain to maintain quality of delivery and high levels of
  customer satisfaction.
• Client
  Management: Demonstrates
  working understanding of existing hardware, software, servers and network
  management to resolve users’ routine problems using WFP’s established
  processes and tools.
• Procurement
  and Contract Management: Assists
  in the technology selection process by collating information on vendors
  and/or products for evaluation against criteria.

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