Fresher Information Technology (IT) Assistant NGO Job Opportunities - Danish Refugee Council (DRC)


Organisation: Danish Refugee Council (DRC)
Duty Station: Uganda
Reports to:  Region IT Officer and Area Program Manager

About US:
The Danish Refugee Council (DRC) is a private, independent, humanitarian organization working on all aspects of the refugee cause in more than 36 countries throughout the world. The aim of DRC is to protect refugees and internally displaced persons (IDPs) against persecution and to promote durable solutions to the problems of forced migration, on the basis of humanitarian principles and human rights. DRC works in accordance with the UN Conventions on Refugees and the Code of Conduct for the ICRC and NGOs in Disaster Relief.

Job Summary: The Information Technology (IT) Assistant will implement IT support in the main office and respective field Locations.

Key Duties and Responsibilities: 
  • Control and maintain IT systems such as to minimize IT service downtime
  • Assist in performing software installations and support day-to-day systems operations.
  • Trouble shooting the LAN.
  • Hardware and software support.
  • Ensure that the anti-virus within the organization is updated on a timely basis.
  • Performing preventive maintenance service on the IT equipment on a scheduled basis.
  • Perform general repairs on IT equipment and peripherals as instructed
  • Support to maintain an inventory schedule of all IT equipment and software in use and in the store, through diagnosing their status and performance.
  • Maintain a record of all equipment received for repairs and maintenance.
  • Ensure that internet invoices are received on time and forwarded to finance for payment
  • Provide help desk and technical support to the users.
  • Provide Simple guidelines training to the staff during service time.
  • Report on API on a monthly basis to the Kampala co-ordination Office
  • Respond to and resolve IT service outages by determining the probable cause, contacting the service providers where necessary and escalating if necessary


Qualifications, Skills and Experience:
  • The ideal candidate for the Danish Refugee Council (DRC) Information Technology (IT) Assistant job placement must hold a BSC IT/Computer science or any relevant field.
  • Two years of experience in a busy IT environment, e.g. as an Intern
  • Knowledge of Windows based environment, Windows Operating System, Server 2008, 2012
  • A+, N+, CCNA certification
  • Web Design - HTML and CSS
  • Good communication skills.
  • Flexible person and ready to work on odd hours.
  • Self-motivated.
  • Team player.

How to Apply:
All suitably qualified and interested candidates should send their applications including;
  • A cover letter (1 page) in which you explain why you are interested in the position and how you meet the qualities and qualifications criteria
  • Concise and accurate CV (maximum 3 pages). The CV should include information about your qualification, relevant training courses, Work experience, name and contact details of 3 relevant references.

All applications should be sent to administrator@drcuganda.org clearly indicating position name in the subject line.

Deadline: 9th April 2018

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline


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