Customer Service Job Opportunities - User Operation Specialist - Infinix



Job Title:        User Operation Specialist
Organisation: Infinix 
Duty Station: Kampala, Uganda

About US:
Carlcare Service Limited was established in Hong Kong in 2009 with an aim to provide professional service support to mobile phones and other electronic consumer products, and over the years has become a leading service brand for consumer electronics in South East Asia, Middle East and Africa. Currently, Carlcare is providing full service support for TECNO, Infinix and Itel, three worldwide famous mobile phone brands.

About Infinix:
Infinix was founded in 2013 and is committed to building cutting-edge technology and fashionably designed dynamic mobile devices to create globally-focused intelligent life experiences through a merging of fashion + technology.

Key Duties and Responsibilities:  
         Data collection: Daily carefully extract customer information files in order to focus on the development of these customers.
         Data compilation. Summarize customer information files, analyze and classify them, manage all kinds of data, and update them daily to avoid omissions.
         Data processing. Conduct irregular communication with customers and make detailed records.
         Get in touch with customers through telephone communication, email communication, and SMS services, and conduct occasional return visits to meet customer needs and improve customer satisfaction.
         Trace the user’s portrait through daily user operation data;


Qualifications, Skills and Experience:
         The ideal candidate should preferably hold a Bachelor’s degree in business course.
         At least four years of experience in similar positions

How to Apply:
All suitably qualified and interested candidates should deliver their applications including an updated CV, cover letter, and copies of academic qualifications to the address below:

Carlcare Service Limited,
Prism Building (Next to E-Tower), Kampala Road
6th Floor, Plot 71/73, Kampala

Or: send an email to hr.ug@transsion.com (please clearly indicate job applied for in subject of Email)

Deadline: 15th April 2018 by 5:00 PM

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