Customer Care Officer Non-profit Jobs - CORSU


Job Title:           Customer Care Officer
Organization: Comprehensive Rehabilitation Services in Uganda (CORSU)
Duty Station: Kisubi, Wakiso, Uganda

About US:
Comprehensive Rehabilitation Services in Uganda (for people with disability) was established in 2006 as a private non-profit, non-governmental organization and is supported by CBM (Christian Blind Mission). CoRSU Rehabilitation Hospital and Rehabilitation Centre on Entebbe Road provides Orthopaedic Surgery, Plastic Surgery and Rehabilitation, mainly for children with disability.

Job Summary: The Customer Care Officer will ensure that patients and visitors to CoRSU are well received and given the attention they require; and provide and promote a professional, effective communication at all levels to both external and internal clients. This position is one of great importance because the team member is responsible for the client’s first impression of our Hospital. The post holder will be responsible for dealing with all Customer enquiries in relation to the hospital services, focusing primarily on patient care and management. He/she shall deliver a service to meet the individual needs of all clients and wherever possible resolving enquiries at first point of contact.

Key Duties and Responsibilities:  
         To take responsibility for being the first point of contact for clients and visitors and ensure that a high quality of service is delivered at all times in liaison with other hospital departments.
         Manage the OPD patient customer care and administration processes efficiently and effectively and in the best interests of the clients; book Out-Patient appointments, obtaining all the necessary information when required.
         Giving direction to patients in the Hospital and ensuring they are explained all further procedures.
         Ensure the safe custody and proper usage of all OPD front desk equipment.
         Ensure that all incoming calls to the OPD Reception and Customer Service Line are received and dealt with promptly, in line with agreed standards including weekends.
         To identify customer needs, and utilize appropriate questioning and listening skills; to identify and offer appropriate solutions and ensure that clients are advised on alternative communication methods including SMS and email facilities.
         To conduct daily customer care ward rounds and make regular reports.
         Manage and maintain data including OPD customer care desk records, patients’ needs, problems & concerns and implement appropriate corrective actions.
         Participate in Staff trainings, CMEs and meetings.
         Undertake any other duties that may be reasonably requested of him or her.


Qualifications, Skills and Experience:
         The ideal candidate should preferably hold a Degree in Social Sciences or Social Administration, Public Relations, or Development Studies.
         Certificate in Customer Care is essential
         Three years of work experience in a busy health care setting.
         Excellent computer skills

How to Apply:
All suitably qualified and interested candidates are encouraged to submit their applications (detailed CV with covering letter plus copies of academic qualifications) to The Head of Human Resources, CoRSU Hospital P.O. Box 46 Kisubi, Uganda or email to recruitment@corsu-hospital.org.

Deadline: 26th March 2018 by 5:00pm

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