The Ugandan Jobline

• Systems rights and administration: Management
  and control of all system rights, including periodical Rights reviews and
  implementation.
• Training and development: Responsible
  for carrying out all trainings of Operations staff in policies, processes,
  procedures and products and services offered by the bank in liaison with
  the training department.
• Reconciliation of Accounts:
• Responsible for monitoring
  and tracking all accounts used by Operations to make sure that the
  balances on them are accurate and help the branches resolve all
  inconsistences and differences on the GLs.
• Product/service development
  in the different systems. This includes working with product pre and post
  testing in the systems to ensure conformity to the desired results.
• Reporting and submission of required
  reports to the regulator and any other stakeholder.
• General system authorizations including
  RTGs and EFT processing before handing over to finance.
• Deputizing in the absence of the
  Operations Manager.
• Perform any other duties as may be
  assigned from time to time.

• The applicant must hold a Bachelor’s
  degree in any of the numerate business related subjects from a reputable
  university
• Five years of overall relevant working
  experience preferable in banking Operations.
• Banking Operations Management Experience
• Practical management experience in
  managing and supervising branch operations
• Practical experience in setting and
  implementation of operations, risk management policies, practices, procedures
  and guidelines

• Extensive knowledge of the micro finance
  and banking industry including micro and macro environmental factors and
  trends, micro finance products and poverty eradication strategies
• Broad knowledge of related statutory
  banking compliance regulations, banking laws, business law, local
  employment and labour laws, internal operational policies and procedures,
  and transformation, lending, and banking products and services
• Ability to build and maintain positive
  relationships with all stakeholders and regulatory bodies

• Experience in department planning,
  implementation, monitoring and control processes, specifically in the
  areas of banking Operations, outreach, sustainability, transformation and
  banking product performance
• Ability to plan, co-ordinate and monitor
  own work plan and for the direct reports
• Ability to assess achievement against
  performance targets for direct reports, taking corrective action and
  rewarding employees as appropriate
• Excellent organization, delegation,
  performance management, administration, and time management skills

• Exceptional oral and written communication
  skills with the ability to communicate clearly and persuasively, interpret
  documents, understand procedures, write reports and correspondence; speak
  clearly to third parties and employees
• Ability to meet reporting expectations of
  the Operations Manager

• Strong team building skills and experience
  with the ability to enthuse, inspire, develop and motivate employees
• Ability to supervise, train and foster the
  development of a Team, providing feedback, support and encouragement
• Strong relationship building and
  diplomatic interpersonal skills with individuals and teams as a whole
• Has a positive “can do” mentality and has
  the ability to exploit all available resources to accomplish objectives
• Ability to motivate others by personal
  role modelling, professional credibility, and trust
• Ability to handle difficult people and
  tense situations with diplomacy and tact; spot potential conflict, bring
  disagreements into the open, encourage debate and open discussion and
  orchestrate win-win situations
• Ability to deal with complex problems
  involving multiple facets and variables in non-standardized situations
• Disposition to share knowledge fully and
  willingly with other employees in the interest of the company
• Strong analytical, influencing and
  negotiation skills
• Assertive, has initiative and personal
  drive

• Interpersonal skills
• Excellent Supervisory skills.
• Numerical and mathematical skills
• Oral and written communication skills
• Excellent organization, time, work and
  self – management skills.
• Ability to handle difficult clients and
  tense situations with diplomacy and tact.
• Knowledge of the local language is an
  added advantage

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