2 No Experience Management Information Systems Intern Non-profit Job Opportunities - Management Sciences for Health (MSH)


Organization: Management Sciences for Health (MSH)
Duty Station: Kampala, Uganda
Reports to: Management Information Systems (MIS) Advisor

About Us:
Management Sciences for Health (MSH) is a non-profit international health organization composed of nearly 2500 people from more than 74 nationalities working in over 50 countries. Our mission is to save lives and improve the health of the world’s poorest and most vulnerable people by closing the gap between knowledge and action in public health. Together with our partners, we are helping managers and leaders in developing countries to create stronger management systems that improve health services for the greatest health impact.

Job Summary: The Management Information Systems Intern will support the USAID/Uganda Health Supply Chain Program reports to the Management Information System (MIS) Advisor. S/he will be trained in providing support and mentorship to hospital stores personnel involved in the national roll out of electronic logistics management information systems such as RxSolution and the Pharmaceutical Information Portal (PIP). S/he will participate in supporting health facility staff working in hospital stores and pharmacies to ensure proper functioning of RxSolution. The Intern will participate in supporting process of identifying training needs and will be part of the MIS support team in conducting trainings for program supported districts field coordinators and implementing partners. S/he also participates in providing front-line support for RxSolution software including extensive engagement of identified health facilities to effectively and continuously order health supplies from central warehouses using RxSolution, following up on user support requests to ensure that they are resolved in a timely manner, diagnosing and resolving system faults, supporting data utilization of RxSolution reports in health facilities and running routine system updates.

Key Duties and Responsibilities:  
  • The Intern will also follow up with health facilities, implementing partners and medical bureaus on routine reporting of stock status and other reports from RxSolution into the PIP and support the capacity building of Ministry of Health to support the implemented MIS solutions.
  • Electronic ordering, stock status reporting follow up, conference management, data use strengthening, Ministry of Health (MoH) call centre capacity building support, roms updates, IP coordination
  • Receiving support calls from end-users and capturing of all calls received in the help-desk system including consistent updating of the monitoring system with required roll out updates and generation of service and performance reports from the system.
  • Providing effective response (and escalations) to requests received through the IT helpdesk to ensure timely resolution and feedback to end-users and maintain inventory of all equipment and accessories that are used in the MIS software country wide.
  • Actively participate in providing mentorship and onsite training programs in RxSolution and other PMIS tools to improve partners’ capacity in the use of the RxSolution.
  • Prioritize support for identified health facilities to consistently order electronically for supplies using RxSolution software and link with facilities, warehouses, medical bureaus and partners to build support capacity for this electronic ordering.
  • Following up submission of required RxSolution reports from facilities by sending out alerts/reminders, uploading of submitted reports into PIP and supporting Ministry of Health Call Centre to provide the same follow up.
  • Perform any other duties that may be assigned from time to time as need arises.



Qualifications, Skills and Experience: 
  • The applicants for the Management Sciences for Health (MSH) Management Information Systems Intern job placement must hold a Bachelor’s degree in Information and Communication Technology, health information systems or related discipline
  • Basic knowledge in Pharmaceuticals or health management information systems an advantage.
  • Extensive knowledge operations in an IT support environment
  • Highly creative and a fast learner, with ability to transfer skills.
  • Broad knowledge and understanding of the principles of networking and internet technologies is added advantage
  • Basic knowledge of hospital store and pharmacy operations is an advantage
  • Keen interest in Information technology trends and skills development
  • Extensive knowledge in pharmaceutical and logistics management software; RxSolution preferred but could also be any LMIS software

How to Apply:
All suitably qualified and interested candidates who wish to join the Management Sciences for Health in the aforementioned capacity are encouraged to Apply Online by clicking on the link below.


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