Fresh Graduate Jobs - Front Office Coordinator - International Group

Organisation: International Group
Duty Station: Kampala, Uganda

About US:
An International Group specializing in Conformity assessment (inspection, testing and Certification) and present in many countries.

Key Duties and Responsibilities:
  • Manages daily interaction with clients to develop Company image and maintain client satisfaction
  • Upon printing of certificate, alerts clients on their readiness by phone or email
  • Follow up on clients queries maintaining Operations Manager informed of all developments
  • Liaison with internal clients to provide requested information to clients
  • Follow up on client queries (in presence, by email or phone) and provides update information
  • Receives clients’ complaints, records it on database and finds a solution. If not able to sort complaint, passes information to Operations Manager
  • Sends documents provided by clients to network
  • Provide support to operations back office on providing replies to clients or Authorities, either by phone or email.
  • Should perform all activities according with company QMS, code of ethics and Company polities

Qualifications, Skills and Experience:  
  • Candidates must be fresh graduates from university and/or business/marketing school
  • Written and spoken English and any other languages would be an added value
  • Preferably candidates shall have exposure to international supply chain (Import / export processes) and/or conformity/quality assessments (>1 year).
  • Good knowledge of word, excel and Internet
  • Entrepreneurial and team spirit
  • Ability of handling several tasks in parallel and under pressure,

How to Apply:
Applicants fulfilling the above minimum qualification and experience can send their application (detailed CV and motivation letter) by email to  mentioning ref. “UGA – Front Office Coordinator18”.

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